Job Description

Job Summary

The Tour Consultant is responsible for engaging leads from social media, website, ManyChat, WhatsApp, and phone inquiries to convert them into bookings for island travel packages. This role focuses on delivering exceptional customer experiences, closing sales, and achieving revenue targets in a fast-paced, competitive market.

Job Scope

• Respond promptly to customer inquiries across multiple channels (ManyChat, WhatsApp, phone, email) within 1 business hour.
• Qualify leads, understand customer needs, and recommend suitable travel packages.
• Follow up on leads to close bookings and collect deposits.
• Collaborate with the Operational Support Team to ensure seamless booking confirmations and customer satisfaction.
• Utilize the CRM system to track leads, update statuses, and log communications.
• Promote loyalty programs and referral incentives to drive repeat business.

Job Requirements

• 3-4 years of experience in sales, preferably in travel, hospitality, or customer-facing roles.
• Proven track record of meeting sales targets (preferred but not mandatory for part-timers).
• Familiarity with CRM systems, ManyChat, WhatsApp, or similar platforms.
• Excellent verbal and written communication skills in [languages, e.g., English, Malay, Mandarin.
• Ability to work evenings/weekends or flexible hours (for full-timers).
• Proficient in Microsoft Office and Google Workspace.
• Strong negotiation and closing skills with a customer-centric mindset.

Skills