Job Description

Responsibilities:

• Use CRM tools like MessageBird and Hubspot to maintain strong relationships and ensure a smooth customer experience
• Manage daily operations, including logistics coordination, order tracking, and merchant support through the backend system (WooCommerce)
• Oversee the full operational flow—from product search to final delivery to the customer
• Resolve issues or special requests by making necessary adjustments in the e-commerce system
• Handle data entry, sorting, and reporting related to logistics and operations to improve efficiency within the set budget
• Support cross-functional teams when needed to ensure seamless operations

Job Requirements

• Possess at least a Bachelor’s Degree in Business, Operations, Logistic or a related field
• Interest in E-commerce, Logistics, or Food-related platforms, and comfortable using technology
• Prior customer service or operations experience is a plus (fresh graduates are welcome)
• Proficiency in both Mandarin and English (spoken & written); Mandarin-speaking candidates will have an advantage.
• Team player with a positive, flexible, and proactive attitude
• Detail-oriented and able to handle multitasking in a fast-paced environment
• Willing to commit to a 6-day workweek (on-site)

Employee Benefits:

• EPF / SOCSO Contributions
• Personal Accident Insurance
• Paid Annual Leave & Sick Leave
• Opportunity to gain hands-on experience in business operations and growth
• Develop real-world skills such as project management, communication, and cross-functional teamwork
• Work directly with co-founders, contributing to impactful decisions and playing a key role in the company’s development

Skills