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Customer Support Representative

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This job is a Customer Support Representative at Honeywell Aerospace. You might like this job because it involves managing contracts with high accuracy, developing proficiency in SAP, and supporting a global customer base.

Undisclosed

Malaysia, Kuala Lumpur

Job Description

Join a team recognized for leadership, innovation and diversity

Honeywell Aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers. The Global Customer Care organization within Honeywell Aerospace is responsible for excellence in customer service and in executing customer requirements.

The Customer Support Representative is a pivotal role within the BGA Contracts & Services team. The selected candidate will be the focal for MSP (Maintenance Service Plan) contract entry and integrity in our business systems. The job responsibilities will include:

  • -          Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.
  • -          Provide support for the Sales, Contracts, and Customer Accounts teams.
  • -          Execute all tasks with a high degree of accuracy.
  • -          Develop proficiency in SAP and related systems including the MyAerospace portal.
  • -          Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
  • -          Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
  • -          Responsible for maintaining metrics relating to workload and revenue generating activities.
  • -          Display strong written and verbal communication and presentation skills.

Other responsibilities may include:

  • Support AAM Aftermarket contracts for HAPP and MPP programs.
  • Collaborate effectively with internal Honeywell resources to provide solutions.
  • Responding to customized contract requests expedited and / or preferential.
  • Actively participate in team meetings, process improvement teams, and other activities as assigned.

Key success measurements for this position include:

Customer satisfaction; order accuracy; effective problem resolution and effectiveness of communication with internal and external customers.

Preferred Qualifications:

  • Bachelor’s Degree in business, customer service, operations, or related field
  • Experience in the Aerospace industry is strongly preferred
  • Demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
  • Ability to make sound business decisions and take quick actions to execute
  • Exceptional verbal and written communication skills
  • Demonstrate strong analytical and problem solving skills
  • Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships
  • Excellent time management and organization skills
  • Working knowledge of export requirements and/or government regulations is a plus
  • Ability to effectively handle a wide range of customers’ needs and requirements with care and professionalism at all times
  • Knowledge of basic Financial principles, SalesForce.com, & SAP background is a plus
  • Demonstrated ability to work in a changing environment is strongly preferred
  • Great grasp and passion for customer service

#LI-Hybrid

Additional Information

  • JOB ID: HRD250796
  • Category: Customer Experience
  • Location: Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico
  • Nonexempt


Job Requirements


Company Benefits

Collaborative culture

Our commitment to Integrity and Ethics, Supporting Diversity and Workplace Respect underlie everything we do.

Make real connections

We are committed to solve challenges and make impactful changes in our communities where we live and work.

Wellbeing support

We grow personally through continuous learning, support individual health and well-being, reward performance and celebrate achievements.


Additional Info

Company Activity

Last active - few hours ago


Company Profile

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Honeywell

We have been innovating for more than 100 years - and now we're creating what's next. Aerospace Technologies Our hardware and software solutions create more fuel-efficient aircraft, more direct and on-time flights and safer skies.​ Building Automation Commercial building owners and operators depend on our operational technology hardware, software and analytics to help create safer and more efficient and...