Job Description

About Us 🍵

At Hong Jue Tang, we’re on a mission to bring wellness to the modern world. We are growing fast in the Chinese-speaking markets of Malaysia and Singapore, and we need a dedicated, patient, and "always-online" Customer Service superstar to join our family!
在宏珏堂，我们的使命是将健康养生带入现代人的生活。我们在马来西亚和新加坡的华文市场正迅速成长。我们需要一位有耐心、细心、且“全天候在线”的客服大咖加入我们的大家庭！

What You’ll Be Doing (The Fun Stuff) ✨
你的工作内容 (有趣的部分) ✨

We believe in results, efficiency, and good vibes. Your mission includes:
我们看重结果、效率和良好的团队氛围。你的任务包括：

• Message Master: Respond to customer inquiries promptly and professionally.
  消息回复达人： 及时且专业地回复顾客讯息。
• System Ninja: Accurately update orders and customer information into our system.
  系统小能手： 准确地将订单和顾客资料录入系统。
• Status Tracker: Diligently follow up on payment and delivery statuses to ensure customer satisfaction.
  进度追踪官： 认真跟进付款和物流状态，确保顾客满意。
• Fully WFH: Enjoy the flexibility of working from home!
  全居家办公： 享受在家办公的灵活性！

Job Requirements

Who We Are Looking For 🔍
我们在寻找这样的你 🔍

• Language: Proficient in Mandarin (written and spoken) to communicate effectively with our target audience (Preferably Female).
  语言要求： 精通中英双语，能够使用地道的中文进行沟通（女生优先）。
• Tech-Ready: Must own an iPhone (any model) and a personal Laptop/PC.
  设备要求： 必须拥有 iPhone（任何型号）以及自己的 Laptop/PC。
• Experienced: Candidates with Manychat or Sales experience will be prioritized.
  经验优先： 有 Manychat 或 销售 经验者优先考虑。
• Ready to Start: Able to commence work immediately.
  入职时间： 可马上开始工作。
• Communication Policy: Must keep the camera on during working hours (no need to show face; only arm/hair needs to be visible to facilitate direct communication with the manager).
  沟通配合： 工作期间需要全程开启摄像头（不需要露脸，只需露出手臂/头发即可，以便经理直接沟通）。

Why Join Hong Jue Tang? 🎁
为什么加入宏爵堂？ 🎁

• High Commission: The harder you work, the higher your commission! We reward your dedication.
  高额佣金：越努力，Commission 越高！你的付出绝对会有回报。
• Growth: We are expanding fast, and you’ll grow right along with us.
  职业成长：我们正处于高速扩张期，你将与我们共同进步。
• Young & Vibrant Team: Work with a dynamic group of 90s and 00s who believe in two-way communication.
  年轻团队： 与充满活力的 90 后、00 后团队共事，我们相信双向沟通是成功的关键。
• Wellness Perks: Get first dibs on our amazing products!
  健康福利：优先体验我们最棒的养生产品！
• Rewards: Performance-based incentives and annual bonuses.
  奖励机制： 享有绩效奖励计划和年度奖金。

Skills