Employees are able to achieve lateral and vertical career growth opportunities by applying for internal job openings internally

Lateral & Vertical Career Growth Opportunities

Employees who have completed 1 year of service with the Bank are eligible to apply for educational financing

Employee Study Award

The Bank provides the Employee Housing Financing and Car Financing Scheme at preferential rates for employees.

Housing & Car Financing

10 consecutive working days for employees who are participating in national or international sporting events.

Sports Participation Leave

Employees are entitled to 1/2 day of paid leave on their actual date of birth if it falls on a working day to enable them to leave work early

Birthday Appreciation Leave

All officers, clerical staff, and non-clericals employees are entitled to apply for sundry loan/ financing, subject to meeting the stipulated terms an

SUNDRY LOAN/FINANCING

Hong Leong Bank Berhad

<div>Recognised as “Digital Bank of the Year”, Hong Leong Bank continues to pursue our vision to be a Highly Digital and Innovative ASEAN Financial Services Company.<br><br>Headquartered in Malaysia with a growing presence in the ASEAN region, our ethos of being <strong>‘Digital-at-the-Core’ </strong>powered by customers-at-the-forefront&nbsp; permeates in everything that we do - from the way we ideate, design to co-creating new experiences for our customers. To do this, we have built a vibrant environment and ecosystem that fosters a culture of customer-centricity and innovation. Today, the Bank provides a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.<br><br>We place customers at the core and leverage the latest digital technology to offer meaningful financial products and services that fulfil customers’ needs. We look for opportunities in the challenges faced by individuals and businesses in their banking needs today to innovate customer experiences tomorrow while embracing opportunities new technologies bring to deliver the best digital and human experiences available in the market.<br><br></div><div>If you are looking for a fun, dynamic and high impact role in the digital banking space, we welcome you to explore your career opportunities with us! For more information, you are welcome to visit our <a href="https://hlb.wd3.myworkdayjobs.com/HLBCareers">HLB Careers Page</a>.</div>

We are "Digital at the Core"

<div>We believe our employees are our greatest assets. In our effort to continuously develop human capital, Hong Leong Bank offers an inclusive work environment for employees to develop their full potential and give back to the communities where we operate. Working with us gives you the opportunity to do things that make a real difference in people’s lives.<br><br>At HLB, we live by these five core values:</div><ul><li><strong>Here For The Long Term</strong> - We seek to ensure that everything we do is sustainable and adds value to the communities we operate in&nbsp;</li><li><strong>Collaborate To Win</strong> - We treat people with respect and seek win-win solutions for all parties</li><li><strong>Decisiveness</strong> - We take ownership and make things happen&nbsp;</li><li><strong>Innovation</strong> - We are encouraged to embrace change and not be afraid to do things differently&nbsp;</li><li><strong>Have Fun </strong>- Celebrate new learning opportunities &nbsp;</li></ul>

People at the Forefront

<p>The Live Chat Executive’s key responsibility is to handle Bank product enquiries through HLB’s live chat channel/platform to ensure that we deliver a world class experience service to all HLB customers via HLB corporate website / HL Connect and Mobile Chat application.&nbsp;</p>
<p></p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Proactively highlight and escalate customer feedback to relevant departments, ensuring timely and quality responses to enhance customer satisfaction. </li>
<li>Understand the key processes while recommending effective solutions to improve customer service delivery.</li>
<li>Craft clear, concise and grammatically correct content tailored to diverse target markets as well as understanding different language styles with experience on web mark-up language and search engine optimization.</li>
<li>Maintain a cohesive brand voice across all communication channels to reinforce the company’s values. </li>
<li>Actively participate in team, unit and department activities that inculcates close team relationships and regularly contribute ideas for workplace improvement.</li>
</ul>

This job is for a Customer Service Executive specializing in Live Chat. You&#x27;ll handle bank product inquiries through live chat to ensure top-notch customer service. You might like this job because you get to craft clear and concise content for diverse audiences and contribute ideas for workplace improvement.

Customer Service

Customer Support

Banking

Financial Services

ChatOps

Customer Engagement

The Live Chat Executive’s key responsibility is to handle Bank product enquiries through HLB’s live chat channel/platform to ensure that we deliver a world class experience service to all HLB customers via HLB corporate website / HL Connect and Mobile Chat application. 

Key Responsibilities



-Proactively highlight and escalate customer feedback to relevant departments, ensuring timely and quality responses to enhance customer satisfaction. 


-Understand the key processes while recomme...

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Company Profile

Hong Leong Bank Berhad