Employees are able to achieve lateral and vertical career growth opportunities by applying for internal job openings internally

Lateral & Vertical Career Growth Opportunities

Employees who have completed 1 year of service with the Bank are eligible to apply for educational financing

Employee Study Award

The Bank provides the Employee Housing Financing and Car Financing Scheme at preferential rates for employees.

Housing & Car Financing

10 consecutive working days for employees who are participating in national or international sporting events.

Sports Participation Leave

Employees are entitled to 1/2 day of paid leave on their actual date of birth if it falls on a working day to enable them to leave work early

Birthday Appreciation Leave

All officers, clerical staff, and non-clericals employees are entitled to apply for sundry loan/ financing, subject to meeting the stipulated terms an

SUNDRY LOAN/FINANCING

Hong Leong Bank Berhad

<div>Recognised as “Digital Bank of the Year”, Hong Leong Bank continues to pursue our vision to be a Highly Digital and Innovative ASEAN Financial Services Company. Headquartered in Malaysia with a growing presence in the ASEAN region, our ethos of being ‘Digital-at-the-Core’ powered by customers-at-the-forefront&nbsp; permeates in everything that we do - from the way we ideate, design to co-creating new experiences for our customers. To do this, we have built a vibrant environment and ecosystem that fosters a culture of customer-centricity and innovation. Today, the Bank provides a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. We place customers at the core and leverage the latest digital technology to offer meaningful financial products and services that fulfil customers’ needs. We look for opportunities in the challenges faced by individuals and businesses in their banking needs today to innovate customer experiences tomorrow while embracing opportunities new technologies bring to deliver the best digital and human experiences available in the market. </div><div>If you are looking for a fun, dynamic and high impact role in the digital banking space, we welcome you to explore your career opportunities with us! For more information, you are welcome to visit our <a href="https://hlb.wd3.myworkdayjobs.com/HLBCareers">HLB Careers Page</a>.</div>

We are "Digital at the Core"

<div>We believe our employees are our greatest assets. In our effort to continuously develop human capital, Hong Leong Bank offers an inclusive work environment for employees to develop their full potential and give back to the communities where we operate. Working with us gives you the opportunity to do things that make a real difference in people’s lives. At HLB, we live by these five core values:</div><ul><li>Here For The Long Term - We seek to ensure that everything we do is sustainable and adds value to the communities we operate in&nbsp;</li><li>Collaborate To Win - We treat people with respect and seek win-win solutions for all parties</li><li>Decisiveness - We take ownership and make things happen&nbsp;</li><li>Innovation - We are encouraged to embrace change and not be afraid to do things differently&nbsp;</li><li>Have Fun - Celebrate new learning opportunities &nbsp;</li></ul>

People at the Forefront

Overview
We are currently looking for candidates to join us as Executive, Customer Relationship (Contact Centre). This role focuses on providing direct customer service over the phone and with appropriate follow-up and action to ensure customer satisfaction is achieved.
The successful candidate will reports to the team manager and there will be proper training provided upon joining the team. There will be great opportunities for you to grow your career to be a Team Manager as well as Service Manager in a Contact Centre profession.

Key responsibilities
<ul>
<li>Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives</li>
<li>Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.</li>
<li>Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.</li>
<li>Responsible for achieving individual targets and goals whilst maintaining quality and compliance.</li>
<li>Personalize service by cross selling and up selling products and services that are suitable for customers</li>
<li>Continuously strive to attain and exceed agreed productivity and KRA targets.</li>
</ul>

This job is for an Executive, Contact Centre Agent. You might like this job because it offers growth opportunities to become a Team Manager or Service Manager in customer service. Responsibilities include providing high-quality service, resolving customer queries, and achieving targets.

Customer Service

Customer Support

Customer Engagement

Call Center Experience

Banking

Financial Services

Hotline Calls

Inbound Calls

Outbound Calls

Overview
We are currently looking for candidates to join us as Executive, Customer Relationship (Contact Centre). This role focuses on providing direct customer service over the phone and with appropriate follow-up and action to ensure customer satisfaction is achieved.
The successful candidate will reports to the team manager and there will be proper training provided upon joining the team. There will be great opportunities for you to grow your career to be a Team Manager as well as Service ...

Executive, Contact Centre Agent

Hong Leong Bank Berhad

28 Feb 2025 Walk-in Interview Customer Service Executive (Contact Centre)

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Company Profile

Hong Leong Bank Berhad