AI-generated summary
beta
This job is focused on strategic planning and portfolio management for payments merchants. You might like this job because you get to develop campaigns, engage with merchants, and optimize revenue through customer engagement strategies.
Undisclosed
Damansara Heights, Kuala Lumpur
Job Description
Strategic Planning
- Support the management team in developing the Bank’s strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention and deepening relationships
- Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities
Portfolio Management
- Perform payment merchant needs-product/solution mapping, preparing campaign/engagement toolkits, and customising commercial offers for execution
- Work with with product/business teams to execute on product, marketing, and distribution strategies with our portfolio management plans at the individual merchant and portfolio levels
- Execute the portfolio customer engagement activities across channels, continuously fine tuning ways to maximise customer engagement via the right channel, right time and right approach
- For example, act on any potential leads provided from internal, contact center, helpdesk, etc by outbound calls or email; activate inactive merchant leads through outbound communications;
- Perform post execution analysis on what worked, what didn’t, lessons learnt and how could we do better to better improve our subsequent portfolio optimisation initiatives
- Create and maintain weekly, monthly, and quarterly merchant portfolio performance monitoring dashboards based on key performance indicators (KPIs)
Job Requirements
- 3 to 5 years of relevant work experience in payments, merchant services, merchant acquiring, portfolio management, business development, product management, solution based selling or telemarketing
- Strong commercial acumen with proven track records in establishing successful partnerships and customer relationships; with the ability to conceptualise business development ideas and execute them
- Previous experience in payments, fintech, wallets, point of sale (POS),merchant acquiring solutions would be an advantage
Skills
Company Benefits
Lateral & Vertical Career Growth Opportunities
Employees are able to achieve lateral and vertical career growth opportunities by applying for internal job openings internally
Employee Study Award
Employees who have completed 1 year of service with the Bank are eligible to apply for educational financing
Housing & Car Financing
The Bank provides the Employee Housing Financing and Car Financing Scheme at preferential rates for employees.
Sports Participation Leave
10 consecutive working days for employees who are participating in national or international sporting events.
Birthday Appreciation Leave
Employees are entitled to 1/2 day of paid leave on their actual date of birth if it falls on a working day to enable them to leave work early
SUNDRY LOAN/FINANCING
All officers, clerical staff, and non-clericals employees are entitled to apply for sundry loan/ financing, subject to meeting the stipulated terms an
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 5 Years of Experience
Career Level
Senior Executive
Company Profile
Hong Leong Bank Berhad
Headquartered in Malaysia with a growing presence in the ASEAN region, our ethos of being ‘Digital-at-the-Core’ powered by customers-at-the-forefront permeates in everything that we do - from the way we ideate, design to co-creating new experiences for our customers. To do this, we have built a vibrant environment and ecosystem that fosters a culture of customer-centricity and innovation. Today, the Bank provides a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.
We place customers at the core and leverage the latest digital technology to offer meaningful financial products and services that fulfil customers’ needs. We look for opportunities in the challenges faced by individuals and businesses in their banking needs today to innovate customer experiences tomorrow while embracing opportunities new technologies bring to deliver the best digital and human experiences available in the market.