Job Description

More information about HRC International: https://hrc-international.com/

Experience the Crescent City at Hyatt Regency New Orleans, a premier downtown hotel and one of the city’s leading destinations for meetings, conventions, sporting events, and leisure travel. Originally established as a landmark hospitality destination in New Orleans, the hotel underwent a full redevelopment following Hurricane Katrina and reopened in 2011 as a modern convention and lifestyle property.

Ideally located adjacent to the Caesars Superdome and near the Smoothie King Center, the property is just minutes from the French Quarter, the Ernest N. Morial Convention Center, and the Mississippi Riverfront. The nearby Loyola Avenue streetcar line provides convenient transportation throughout the city.

Training plan:

• Orientation (0,5 month): You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. 
• Outlet Host (3,5 months): During this rotation, you will gain a thorough understanding of outlet host operations within the hotel’s food and beverage outlets. You will learn how to warmly welcome guests, manage reservations and waitlists, coordinate seating arrangements, and ensure a smooth and efficient flow of service throughout each shift. As part of her/his training, You will also develop strong customer service communication skills, including learning the appropriate language and tone to use when interacting with guests in a variety of situations.Throughout the rotation, You will assist with guest inquiries, support communication between front-of-house team members, and help maintain presentation standards across the outlet. 
• Outlet Server (5 months): This phase aims to refine and further develop skills already learned from the previous phase, as well as introduce you to skills required by a server in a fine dining, casual setting and banqueting event. You will learn the different procedures and techniques of service that differ between the outlet settings and will put into practice and to master each of these different techniques, learn to use POS computer system to record and track ordered items, learn to use various upselling techniques, learn to control guest checks and secure proper payment, learn hotel events/BEO standards for setup and service of large functions; learn process for mise en place, learn gratuity distribution methods, and learn process for ensuring customer satisfaction and complaint resolution. 
• In-Room Dining Server/Barista (3 months): During this phase, you will focus on delivering a high-quality in-room dining experience, providing attentive and personalized service directly to guests. They will learn how to manage orders from start to finish, including taking requests through various channels, accurately entering them into the POS system, and ensuring timely and well-presented delivery in line with Hyatt Regency New Orleans standards. They will also learn how to properly set up in-room dining, explain menu items, and handle special requests, including dietary needs and allergies. As part of this rotation, barista training will be incorporated, allowing exposure to beverage preparation and an understanding of how these offerings enhance the overall guest experience. A key focus of this phase will be understanding the coordination behind in-room dining operations. They will assist in organizing and executing amenity deliveries, including delighters, and learn how these services contribute to creating memorable guest experiences. 

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry
  

Skills