Job Description

More information about HRC International: https://hrc-international.com/

There is nothing typical about the Hilton New Orleans Airport hotel except its location. Adjacent to the Louis Armstrong International Airport, the Hilton New Orleans Airport hotel is "Beyond Business as Usual." As the premier full-service hotel in the airport area of Kenner, Louisiana, Hilton New Orleans Airport hotel features 317 newly renovated guest rooms and two hospitality suites. Our Kenner, Louisiana hotel also features 21,000 square feet of professionally equipped meeting space including a high-tech amphitheater, a 6,000 square foot, pillar-free Grand Ballroom and a self-service business center available on a 24-hour basis. The Hilton New Orleans Airport hotel offers the Hilton Breakfast Buffet in Cafe LaSalle and lunch and dinner options featuring many local dishes in the Second Line Sports Edition.

Training plan:

• Orientation (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Front Desk Agent (3,5 months): You will learn front desk computer system; check-in and check-out procedures; promote Preferred Guest Program; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up selling techniques; resolve guest concerns.
• Reservations Agent (4 months): You will learn reservation computer system; reservation procedures; learn to process all incoming reservations via rooming lists, mailed or in-house correspondence; learn group booking process, credit policies, room forecasts; learn to obtain necessary information from guest and enter into computer system; learn techniques for sales and upselling; learn process for travel agent bookings, revenue reporting systems, transient sales procedures, room allocation strategies; room rates, room inventory and occupancy terms, sold-out strategies, internal communication process with the sales department, and reservations reporting methods.
• Front Desk Supervisor (4 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry
  

Skills