Job Description

More information about HRC International here.

Near the lush banks of the Willamette River, halfway between the snowcapped Cascade Mountains and the beautiful beaches of the Pacific Coast, Portland is a city rooted in nature. The Rose City is an epicenter of creative culture, where an active lifestyle meets exceptional wine and cuisine. At The Ritz-Carlton Portland, the finest luxuries are inspired by the surrounding topography, elevating the best the city has to offer.

Training Plan:

• Orientation (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers and culture; meet key team members; receive computer training on company systems; participate in on-site training before opening; assist the division team in preparing for the soft/grand opening. Receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month.
• Front Office Operational Foundations (1 month): The intern will support core Front Office operations, focusing on foundational guest service functions within Front Desk, Concierge, Guest Services Coordinator, and related Rooms Division roles. The intern develops essential operational skills while delivering service in alignment with The Ritz‑Carlton Gold Standards.
• Front Office Guest Experience Enhancement & Operational Coordination (6 months): The intern continues Front Office responsibilities with increased focus on guest experience enhancement and operational coordination. Training includes Front Desk, Guest Services Coordinator, Concierge, Spa Concierge, and Housekeeping Coordination functions as business levels allow.
• Advanced Front Office Learning & Developmental Exposure (4,5 months):
  The intern participates in advanced Front Office functions, including Rooms Controller exposure, service recovery support, and developmental observation of supervisory coordination tasks. The intern applies accumulated knowledge to support operational decision‑making without assuming team leadership responsibilities.

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry

Skills