Job Description

Find more information about J1 program and HRC International here.

Alinea

Rotations/Training Plan:

• Orientation (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Host/Greeter (2,5 months): You will learn responsibilities of the restaurant host; learn procedures for providing positive experience of guests; maintain the quality standards and supervision of the outlet staff; learn to control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures; learn to assign opening and/or closing side duties; supervise side work and ensure completed lists of set ups of all stations before departure of service staff; learn to process reservation book, take incoming telephone calls, note reservations and special requests by guests.
• Server (6 months): You will learn opening and closing duties of restaurant, food and beverage service procedures; department training procedures; learn to take orders from guests; learn American service standards for serving all food and beverage requests; learn various upselling techniques; control guest checks and secure proper payment; learn the use of point-of-sale computer system to record and track food and beverage requests and payments; learn to ensure service standards are met; learn to handle guest complaint and ensure customer satisfaction.
• Supervisor (3 months): You will learn to supervise outlet service staff; learn to assist in the development and maintenance of quality standards; interact with guests to ensure a positive guest experience; ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and service staff; handle guest complaints; ensure availability of manpower, supplies, etc.

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• At least one year of recent relevant work experience in fine dining/upscale or Michelin-starred restaurants (not from a hotel setting)

Skills