Job Description

The Watergate Hotel's 336 guest rooms and spacious hotel suites takes a classic elegance and a bold modern design to create an outstanding hotel that overlooking the Potomac River. On one side and the Kennedy Center on the other, this upscale-chic, landmark hotel is a mile from the Lincoln Memorial.

The Watergate Hotel's flowing avant-garde architecture was designed by Luigi Moretti to emulate the mighty Potomac, and its stunning new Ron Arad-designed interior lives up to the building's original elegance. Complementing the hotel's new, modern feel are the retro-chic staff uniforms, made by Mad Men costume designer Janie Bryant.

Training Plan:

• Orientation (0,5 months): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Outlets Server (2,5 months): You will learn U.S. service standards, opening and closing duties, and department training process at Top of the Gate, The Next Whiskey Bar and then at Kingbird the fine dining restaurant; learn to use point-of-sale computer system to record and track f&b items; learn to use various upselling techniques; learn to control guest checks and secure proper payment; learn U.S. standards for setup and service of large functions; learn process for mise en place; assist with scheduling and understand process for controlling payroll and other costs; learn gratuity distribution methods; learn VIP setup and service; learn process for ensuring customer satisfaction and complaint resolution.
• Host/Greeter (2,5 months): You will learn responsibilities of the restaurant host; learn procedures for providing positive experience of guests; maintain the quality standards and supervision of the outlet staff; learn to control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures; learn to assign opening and/or closing side duties; supervise side work and ensure completed lists of set ups of all stations before departure of service staff; learn to process reservation book, take incoming telephone calls, note reservations and special requests by guests.

Job Requirements

• A hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry
• Fluent English skills

Skills