Job Description

The Renaissance Montgomery Hotel & Spa at the Convention Center offers a luxurious stay in downtown Montgomery, boasting an ideal location near key attractions such as the Montgomery Performing Arts Center, Maxwell Air Force Base, Alabama State University, The Legacy Museum, and The National Memorial for Peace & Justice.Guests can indulge in a range of spa treatments including massages, facials, and pedicures at the full-service spa. Accommodations feature modern amenities like Wi-Fi, plush bedding, and convenient room service, ensuring a comfortable retreat.

Training Plan:

• Orientation (0,5 month): You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase.
• Front Desk Agent (5,5 months): You will learn the front desk computer system; check-in and check-out procedures; promoting the Preferred Guest Program; cashier responsibilities, guest room assignment, and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up-selling techniques; resolve guest concerns. You will learn and assist in operations as a room controller and learn about operations from behind the front desk; learn to ensure that all groups are keyed and checked in and billing is noted in all reservations; learn to coordinate arrivals of groups such as tour and travel reservations and daily airline crew; learn to utilize the report and prepare for the arrivals of members of the loyalty program; learn to analyze the daily occupancy and reach out to airport subsidiaries that accommodate distressed passengers.
• Housekeeping Inspector (2 months): You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; coordinate all daily activities to clean guest rooms and public areas; manage and communicate updates to the housekeeping boards; communicate with the supervisor on room issues, supply needs and other pertinent information; learn to develop, train and manage and oversee the daily housekeeping team and reports; assist the Housekeeping Supervisors and Managers with projects; learn and assist the supervisory with the department inventory control; communicate with other departments when guest rooms are available for guest arrival.
• Front Desk Supervisor (4 months): You will learn to supervise the daily activities in the Front Desk Department (i.e. Front Desk, PBX, Hospitality Desk, Bellstand/Valet) by performing the following duties: assist in interviewing, selection, training and counseling of Front Desk associates; maintain and control all room blocks, pre-registration, and pre-assignment of rooms; ensure all guest concerns and requests are resolved promptly and properly; oversee and manage walk over procedures; learn to manage the room key controls with the housekeeping department; learn to train staff on upselling techniques; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn to assist the front desk manager when they are absent with their duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.​​​​​​​

Job Requirements

• A hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry
• Experience in a full service hotel environment
• Comfortable in a fast paced environment

Skills