Job Description

If there’s one hospitality brand that’s capable of perfectly threading the needle between too-hip boutiques and too-normal business hotels it’s got to be Viceroy Washington DC. It helps that their aesthetic takes liberal inspiration from mid-century modernism, which is a style anyone can love. And it also helps that they’ve got a keen sense of what comforts are essential, elevating their creations beyond mere eye candy.

Click here for more information about the program and HRC International.

J1 Training Plan:

• Orientation (1 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Front Desk Agent (5 month): You will learn front desk computer system; check in and out hotel guests in a confident, professional and friendly manner; answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information; conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests; complete all items on appropriate (AM, PM) checklist by end of shift; review arrivals noting special requests, blocking rooms as needed; learn to follow established key control policy; learn and manage proper credit policies; submit all lost & found articles accompanied by a completed lost & found report.
• Housekeeping Supervisor (3 month): You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini-bar and linen attendants; provide training, coaching and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions in accordance with established standards; evaluate, coach, counsel and provide leadership support.
• Front Desk Supervisor (3 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.

Benefits:

• A uniform will be provided
• There is an employee break room for you to bring in your own meals into
• The hotel will offer up to 14 days of complimentary housing to cover room and tax
• Transportation to the hotel will be provided
• You will accrue personal time off after 90 days

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry
  

Skills