Job Description

More information about HRC International

One of the most conveniently located hotels in Washington D.C., The Hilton Washington DC National Mall Hotel is one of the best options for someone wanting to see the city in style! Located right by The National Mall, this hotel offers guests as well as candidates a gateway to one of the busiest and most beautiful parts of Washington. Freshly renovated, The Hilton Washington DC National Mall Hotel is also one of the most up-to-date, and well-kept hotels in all of D.C.

Training Plan:

• Orientation (0,5 month): You will learn hotel property management system functionality, guest profile management, reservation processing, room assignment procedures, check-in and check-out workflows, guest communication standards, service recovery techniques, and Hilton guest recognition practices. Additional emphasis will be placed on understanding transient occupancy trends, forecast impacts, and guest satisfaction measurement tools. You will also learn how operational departments coordinate to meet guest requests and maintain service consistency during periods of high occupancy.
• Introduction to Rooms Division and Transient Hotel Operations (2 months): You will learn hotel property management system functionality, guest profile management, reservation processing, room assignment procedures, check-in and check-out workflows, guest communication standards, service recovery techniques, and Hilton guest recognition practices. Additional emphasis will be placed on understanding transient occupancy trends, forecast impacts, and guest satisfaction measurement tools. You will also learn how operational departments coordinate to meet guest requests and maintain service consistency during periods of high occupancy.
• Rooms Operations Skills Acquisition (5,5 months): You will learn advanced guest registration procedures, guest inquiry management, service recovery methods, VIP guest coordination, communication techniques, room status management, guest request tracking, and operational follow-up procedures. During Engineering Coordinator exposure, you will learn maintenance request workflows, preventive maintenance coordination, work order tracking, and communication processes between engineering and front office teams. Additional focus will be placed on analyzing guest feedback trends, identifying service improvement opportunities, and understanding quality assurance practices.
• Advanced Rooms Operations and Leadership Development (4 months): You will learn forecasting awareness, labor planning concepts, shift leadership techniques, service quality monitoring, guest satisfaction analysis, leadership communication, coaching methods, operational reporting, service recovery escalation procedures, and departmental coordination strategies. Additional emphasis will be placed on understanding guest satisfaction metrics, review management practices, loyalty program performance indicators, and continuous improvement initiatives designed to enhance the overall guest experience.

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry.

OR

• You have 5 years of recent relevant work experience in the (ultra) luxury hotel industry

Skills