Job Description

More information about HRC Internatiional here.

The Steward, Santa Barbara, a Tribute Portfolio Hotel represents a forward-thinking shift in modern hospitality. We blend rich historical preservation with a deep commitment to environmental sustainability. Operating under Marriott’s prestigious Tribute Portfolio brand, our boutique, all-suite resort offers professionals a unique workspace where mindful luxury, local agriculture, and community-centric service take center stage.

Training Plan:

• Orientation (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the second phase of training.
• Front Desk Agent (5,5 months): You will learn front desk computer system; check-in and check-out procedures; promote Preferred Guest Program; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up selling techniques; resolve guest concerns.
• Front Desk Supervisor (3 months): You will learn to oversee the daily operations of the team; ensures all Team Members are adhering to the company standards. Learn to manage the interactions with the guest and handles all guest requests. Provides four diamonds experience by focusing on exceeding guest expectations. Supports the team by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service.
• Housekeeping Supervisor (3 months): You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini-bar and linen attendants; provide training, coaching and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions in accordance with established standards; evaluate, coach, counsel and provide leadership support.

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry

OR

• You have 5 years of recent relevant work experience in the (ultra) luxury hotel industry

Skills