Job Description

More informationa about J-1 program and HRC International

The Ritz-Carlton, Tysons Corner is a modern, European-inspired luxury hotel with a global appeal in the heart of McLean, Virginia near Washington DC. This luxury hotel was named one of the top 50 hotels in the United States by the Condé Naste Traveler Reader's Choice Awards.

Featuring 398 guest rooms, no stone goes unturned in the pursuit of premier experiences within the hotel.

Training Plan:

• Orientation (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Host/Greeter (3 months): You will learn responsibilities of the restaurant host as they will gain a deep understanding of the restaurant business levels, managing the flow the restaurant guests. The participant will have to learn how and where to seat guests, in accordance with business flow, to set the serving team up for success. Additional skills that will be learnt include phone etiquette and managing the restaurant reservation system.
• Reservations Coordinator (3,5 months): You will learn the reservations system and learn to manage the reservation system; learn history of guests, accepting reservations and entering information collected by third parties; learn to maintain a computer and a hard copy log of reservations, and to print/e-mail daily menu change, resolve guest complaints; confirmations for reservations; learn to coordinate special requests for special occasions such as anniversaries, birthdays, etc; learn to oversee a series of checks and balances to ensure the accuracy of all reservations and quality of communication.
• Outlet Supervisor (5 months): You will learn to supervise outlet service staff; learn to assist in the development and maintenance of quality standards; interact with guests to ensure a positive guest experience; ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and service staff; handle guest complaints; ensure availability of manpower, supplies, and equipment to ensure positive guest experience; learn to assist in hiring, scheduling, supervision of cashiers, supervisors, greeters, servers and bus attendants; learn to conduct pre-meal meetings and training of employees. You may be required to jump in and assist the team to increase the guest experience in service.

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry

Or:

• You have 5 years of recent relevant work experience in the (ultra) luxury hotel industry
• You have shown consistent career growth over the last years and you have shown serious commitment to your most recent employers.

Skills