Job Description

The Grand Hotel Golf Resort & Spa is part of Marriott's Autograph Collection resort that sits on 550 secluded, waterfront acres in Point Clear, this Alabama. The resort features a rich history dating back to 1847, when the first Grand Hotel opened. The Grand Hotel is a historic, high-end property that has been hosting guests since the 19th century.

This beautiful resort offers a memorable experience with 405 luxurious guest rooms, 36 holes of championship golf, 37,000 square feet of technology-enhanced meeting space, tennis, boating, fishing and biking in a breathtaking setting, explore the multiple pools and beaches with fabulous array of dining opportunities, including fresh seafood at the Grill and specialty restaurant Southern Roots.

Training Plan:

• Orientation/Onboarding (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Front Desk Agent (5,5 months): You will learn the front desk computer system; check-in and check-out procedures; promoting the Preferred Guest Program; cashier responsibilities; maintaining a house bank and making a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment, and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up-selling techniques; resolve guest concerns.
• Housekeeping Supervisor (3 months): You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini-bar and linen attendants; provide training, coaching and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions in accordance with established standards; evaluate, coach, counsel and provide leadership support.
• Recreation Supervisor (3 months): You will learn to oversee  the team and manage the events on the day to day operations in the department. You will learn scheduling, payroll adjustments, summary reports, tickets, pool tracking and logs, ordering supplies; learn to interview, hire, and train employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Click here for more information about HRC International.

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry

Or:

• You have 5 years of recent relevant work experience in the (ultra) luxury hotel industry
• You have shown consistent career growth over the last years and you have shown serious commitment to your most recent employers
  

Skills