Job Description

Since 1886, Hotel Monteleone has long been the home to some of the city's, and the world's, most famous and colorful characters. Tennessee Williams, William Faulkner and Truman Capote called it home as well as countless movie stars, dignitaries, royalty and political kingpins. The hotel proudly stands as one of the first landmarks in the world-famous French Quarter. This landmark luxury hotel features 570 guest rooms, the famous Carousel Bar & Lounge, a full service spa, and a heated rooftop pool. This AAA Four Diamond hotel serves as an illustrious destination for travelers, families and music fans alike!

Click here for more information about the program and HRC International.

J1 Training Plan:

• Orientation (0,5 month): You will receive orientation to the local community and includes learning about our company’s customers, culture, business strategies, etc.;  You will receive information regarding housing, transportation, meet key contacts and other employees, receive computer training on company systems such as Kronos, HotSos, Ultipro and Opera.    The trainee will receive an extensive hands-on orientation including learning the responsibilities of various departments.  For example, Housekeeping Supervisory, Food and Beverage, Human Resources, Security or Loss Prevention, Concierge, Front Office, Lobby Ambassador and exposure to Reservations, Sales, Catering, Accounting and Engineering. This is a month long rotation with constant feedback from managers to learn all facets of the hotel.
• Front Desk Agent (5,5 months): You will learn front desk computer system; check-in and check-out procedures; promote Preferred Guest Program and Forbes Travel Guide standards; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up selling techniques; resolve guest concerns. You will be provided copies of Trip Advisor and Medallia Reports to review and look for trends.
• Front Desk Supervisor (5 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.
• Asst. Guest Relations Mgr - Operations (1 month): You will learn to analyze, develop and maintain quality standards, utilizing a continuous improvement approach to ensure high quality, cost effective and customer focused operation; learn to  manage the daily operations of the department and ensure adherence to standards; learn the operational functions consistent with the department’s strategic plan and vision for the division and the company; learn to maintain a high level of service by constantly training and coaching all staff; inspect and oversee the cleanliness and maintenance of all function space; coordinate with other department to ensure the highest level of product delivery.

Benefits:

• A uniform and meal will be provided
• 40 hours of PTO over the 12 months of training.
• Airport pickup provided from Louis Armstrong New Orleans International Airport (MSY)
• 10 days of complimentary room and tax upon arrival
• Staff housing is an option at $200 per pay period
  

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry
• Excellent English skills
• At least 6 months of previous front office agent experience
  

Skills