Job Description

Tru located in the heart of downtown Nashville, the newly built Tru by Hilton Nashville Downtown Convention Center, TN hotel. Enjoy the ease of walking to attractions like the Music City Center, Country Music Hall of Fame, and Bridgestone Arena. 

Located in the heart of downtown Nashville's Sobro District. Home2Suites Nashhville Downtown is within walking of the Music City Center and Bridgestone Arena.

Training Plan:

• Orientation (0,5 month): You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase.
• Front Desk Agent (3,5 months): You will learn to oversee the front desk agents; learn to handle walk-over procedures; maintain hourly house counts; sell-out controls; and room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.
• Front Desk Supervisor (3 months): You will learn to oversee the front desk agents; learn to handle walk-over procedures; maintain hourly house counts; sell-out controls; and room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.
• Housekeeping Supervisor (3 months): You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini-bar, and linen attendants; provide training, coaching, and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees following staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions following established standards; evaluate, coach, counsel and provide leadership support.
• Front Desk Assistant Manager-Operations (2 months): You will learn to analyze, develop, and maintain quality standards, utilizing a continuous improvement approach to ensure high quality, cost-effective, and customer-focused operation; learn to manage the daily operations of the department and ensure adherence to standards; learn the operational functions consistent with the department’s strategic plan and vision for the division and the company; learn to maintain a high level of service by constantly training and coaching all staff; inspect and oversee the cleanliness and maintenance of all function space; coordinate with other departments to ensure the highest level of product delivery.

Click here for more information about HRC International.

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry

Or:

• You have 5 years of recent relevant work experience in the (ultra) luxury hotel industry
• You have shown consistent career growth over the last years and you have shown serious commitment to your most recent employers
  

Skills