Job Description

Voted 2016 Reader's Choice ‘Best U.S. Hotel’ by Conde Naste, Waldorf Astoria Chicago offers Parisian-inspired elegance in downtown's prestigious Gold Coast neighborhood. An urban sanctuary, this luxury hotel boasts apartment-style rooms, an award-winning spa retreat, and a bistro serving seasonal and artisanal cuisine. The property has also been awarded one Michelin Key, recognizing it as one of the outstanding luxury hotel experiences.

Click here for more information about the program and HRC International.

J1 Training Plan:

• Orientation (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Guest Relations Agent (3,5 months): You will learn front desk computer system; check-in and check-out procedures; promote Preferred Guest Program; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up-selling techniques; resolve guest concerns.
• Guest Services Lead (4 months): You will learn the responsibilities of supervising and overseeing the doormen, bellmen and valets employees in guest services; review the daily business levels, anticipate critical situations and plan effective solutions; monitor the check-in/check-out process; coordinate VIP arrivals; act as a liaison between Guest Services and other departments; complete a daily checklist; train staff on hotel standards and attend weekly meetings with management; provide excellent customer service and coordinate staff group events.
• Front Desk Supervisor (4 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.

Benefits:

• A uniform and hot meal is offered provided per shift
• Personal time off and vacation time accrue during the 12 months
• 8 months of supervisor experience included

Job Requirements

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Relevant work experience in the (ultra) luxury hotel industry
  

Skills