Job Description

We are looking for a hands-on and detail-oriented intern to support our e-commerce operations and customer experience. This role provides exposure to end-to-end online business operations, including order management, platform updates, and customer coordination.

Key Responsibilities

•  Assist in daily e-commerce operations across platforms (e.g. product uploads, pricing updates, inventory checks)
•  Monitor and process incoming orders to ensure accuracy and timely fulfilment
•  Support customer inquiries via chat/email in a professional and timely manner
•  Coordinate with internal teams (operations, drivers, partners) to ensure smooth service delivery
•  Track and report basic performance metrics (orders, issues, feedback)
•  Identify and escalate operational or customer issues when necessary

Job Requirements

Requirements

•  Currently pursuing or recently completed a diploma/degree in Tourism, Business, Marketing, or related field
•  Detail-oriented with strong organizational skills
•  Good communication skills in both English and Mandarin (written & spoken)
•  Able to work in a fast-paced environment and handle multiple tasks
•  Proactive attitude and willingness to learn

What You'll Gain

• Real exposure to e-commerce operations and customer experience management
•  Hands-on experience with live platforms and order handling
•  Understanding of how operations, sales, and service work together
•  Opportunity to convert to a full-time role based on performance

Skills