Job Description

• Customer Interaction: Engage with customers through digital channels, social media, and chat to address product inquiries, offer suggestions, and assist them throughout their purchasing journey.
• Transaction Management: Process sales transactions, verify payments, and facilitate a seamless sales experience from initiation to completion.
• Customer Satisfaction: Follow up with customers to gather feedback, address any issues, and ensure a positive post-purchase experience

Job Requirements

• Digital Communication: Exceptional written and verbal communication abilities for effective online interaction.
• Platform Proficiency: Knowledge of popular e-commerce platforms and online sales techniques.
• Customer Service: A strong customer-centric mindset with the ability to comprehend and fulfill customer requirements.
• Organizational Skills: Excellent attention to detail and organizational abilities for handling various orders and tasks simultaneously.
• Problem-Solving: Strong analytical skills for addressing customer complaints and resolving issues efficiently.
• Product Knowledge: Comprehensive understanding of the company's offerings to effectively support and recommend products to customers.
• Tech Savviness: Proficiency with computer usage, basic math skills, and possibly managing customer relationship management systems.

Skills