Job Description

Want to make customers smile every day? Join us by working with us at IBAG PREMIUM (M) SDN BHD.

As a Customer Service Executive you are the backbone of our front line, keeping orders, enquiries, and handovers smooth so our sales and operations teams can deliver on time and without friction.

Your Growth & Impact

• Build practical customer-facing skills through daily interactions and real case resolutions.
• Elevate your problem solving by managing complex complaints and owning follow-ups.
• Expand your operational knowledge by working closely with sales and logistics teams.

Job Requirements

Responsibilities

Customer Support & Order Management

• Respond to customer enquiries via platform, whatsapp, email, and chat with clear and friendly updates.
• Process orders, confirm availability, and coordinate with sales and logistics to support timely delivery.

Quality, Feedback & Escalation

• Handle customer complaints empathetically and follow through until issues are resolved.
• Collect and summarise customer feedback to help improve products and service processes.

Reporting & Process

• Track KPIs and prepare concise reports to highlight trends and service gaps.
• Maintain accurate customer records and help refine workflows to reduce repeat issues.

Requirements

Qualifications & Experience

• Minimum 2 years of customer service or client-facing experience, ideally within FMCG or retail.
• Secondary school certificate or diploma preferred but not required.

Hard Skills & Knowledge

• Strong communication and problem solving skills, with experience in customer complaint resolution.
• Familiarity with product knowledge, KPI reporting, Microsoft Office, and basic CRM tools.

Soft Skills & Qualities

• Patient, empathetic communicator who stays calm under pressure.
• Organised multitasker with good time management and a focus on continuous improvement.

Skills