Job Description

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia. The Tour Operations Executive is an on-site, full-time role based in Kuala Lumpur responsible for overseeing end-to-end tour operations, ensuring smooth execution of bookings, itineraries, and ground arrangements, and delivering high-quality services to B2B partners.

Responsibilities:

• To deal with the overseas DMC, accommodation or cruise line principal.
• To assist in making booking in cruise line booking engine.
• To assist in all aspects of tour operations, including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities.
• To assist in doing flight booking through the GDS system (Travelport, Sabre and Amadeus).
• To compile and maintain records of business transactions to ensure all documentations are properly filed.
• Recording orders for all related tour services.
• To provide full support for tour packages sales and departures.
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support.
• To participate in all field work, including airport duties and travel fairs.
• General Support: Assist with ad-hoc tasks and special projects as needed by management.

Job Requirements

Qualifications:

• Diploma or Bachelor's degree in Tourism, Hospitality, Business, or a related field (or equivalent work experience).
• At least 2 years of experience in tour operations or travel coordination, preferably in a B2B setting. (Fresh graduates may be considered to start as Tour Operations Coordinator.)
• Strong organizational and time management skills; able to multitask and work efficiently in a fast-paced environment.
• Excellent communication skills in English and Malay (Mandarin is an advantage).
• Proficient in Microsoft Office, Google Suite, and tour management systems.
• High attention to detail, especially with travel documents and bookings.
• Familiarity with the travel industry and B2B tour operations is a plus.
• Professional and confident in dealing with clients, vendors, and team members.
• Good problem-solving skills to handle operational challenges smoothly.
• Able to manage sensitive information with confidentiality and care.

Skills