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This job is for an IT Technical Service Manager. You might like this job because you will manage and train IT service and repair teams for optimal customer satisfaction. You need superb technical skills and the ability to make quick decisions.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Job Brief:
We are searching for a detail-oriented manager with skills in technical service and repair for Personal Computers to join our company. You are responsible to manage, train, coach and conducting assessment to the IT service team to meet customer’s Service Level Agreement and IT repair team to repair and refurbish the personal computer such as desktop, notebook and printer for cost optimization.
A successful technical service manager will be a keen problem-solver who is able to delegate tasks and make service and repair decisions. Ideal candidates should have a growth mindset, superb interpersonal skills, and to ensure optimal performance of IT service and repair team and ultimate client satisfaction. You are also requiring to develop and implement IT service and repair policies and strategies effectively and timely resolution of critical technical or procedural issues.
Requirements:
- Superb analytical, diagnostic, troubleshooting, servicing and repairing skills for personal computer.
- Ability to organize and coordinate the activities of IT service and repair team to meet company goals or client requirements.
- The ability to make important decisions in a fast-paced environment.
- Great interpersonal and communication skills.
- Excellent time management and teamwork skills.
- Preferably Manager specialized in Customer Service or equivalent.
Job Requirements
Company Benefits
Competitive Salary
We provide a salary range that is competitive towards the market, assuring you your future!
Medical And Health Benefits
ICT Zone provides medical and health coverage for all employees.
Parking Claims
You are eligible to claim for parking or travelling fees that you paid during your time with us!
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
General IT, IT Product Management, Software Development & QA / Testing
Company Profile
ICT Zone Asia Berhad
ICT Zone Asia, a Malaysian leader in information and communication technology (ICT) solutions, offers a comprehensive suite of services for businesses of all sizes. We handle rentals, leases, and sales of ICT equipment, catering to both private corporations and government agencies. Recognizing the financial needs of our clients, ICT Zone Asia also extends financing options for hardware and software purchases. But...