Job Description

Duties and Responsibilities:

i. Responsibility

1. Primary Task Function Plan, manage, and execute IT project implementation for products and services, ensuring timely and efficient delivery.
   • Ensure IT project processes comply with company procedures and
     policies.
   • Manage and report project-related facilities, delivery costs, tools, and documentation.
   • Always ensure proper handling of IT products by both internal and external teams.
   • Verify that IT product quantities, content, and specifications match
     documentation.
   • Maintain workplace safety and proper IT product handling during task execution.
   • Ensure accurate task progress updates and reporting in the system.
   • Manage contract agreements, UAT, invoices, and project-related
     documentation until the acceptance of the first invoice.
   • Ensure all required documents for assigned tasks are complete and
     returned to the relevant personnel.
   • Address and resolve issues arising from assigned tasks and customer
     feedback, updating the system accordingly. Perform other ad-hoc duties as
     assigned.
2. Secondary Task Function
   • Supervise IT Helpdesk operations, ensuring timely resolution of technical issues.
   • Implement and monitor SLAs (Service Level Agreements) and key
     performance metrics for helpdesk efficiency.
   • Oversee ticketing systems (e.g., Caction, Bittrix24 and e.t.c) and
     streamline helpdesk workflows.
   • Provide leadership and escalation support for critical IT issues affecting business operations and implement helpdesk policies, procedures, and best practices.

Education, Experiences, Skills and Knowledge:

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma in any fields
• Minimum 3 years’ experience in related fields
• Good team player and possess good communication skills
• Required Skill(s): MS Excel, MS Word, Communications, Presentation
• Required language(s): English, Bahasa Malaysia
• Possess own transport

Job Requirements