Job Description

Client Relationship Management

• Act as the main point of contact for assigned clients.
• Build and maintain strong client relationships.
• Understand client objectives, challenges, and expectations.
• Conduct regular meetings, presentations, and progress updates.
• Manage client feedback and ensure timely responses.

Project Management

• Plan, coordinate, and monitor project timelines and deliverables.
• Prepare project schedules, work plans, and execution timelines.
• Ensure projects are delivered on time and within budget.
• Identify project risks and provide mitigation solutions.
• Manage multiple projects simultaneously.

Internal Team Coordination

• Coordinate with Creative, Design, Video Production, Digital Marketing, Social Media, Event, and PR teams.
• Prepare and distribute project briefs.
• Monitor project progress and ensure deadlines are met.
• Facilitate internal meetings and status updates.

Campaign & Marketing Execution

• Oversee execution of marketing campaigns, events, digital campaigns, and content production.
• Ensure deliverables align with approved strategy and client requirements.
• Monitor campaign performance and recommend improvements.

Proposal & Quotation Management

• Prepare proposals, quotations, and project costing.
• Coordinate with finance and management on budgeting.
• Track project profitability and resource allocation.

Reporting & Documentation

• Maintain project documentation and records.
• Prepare weekly and monthly project status reports.
• Develop post-campaign reports and performance summaries.
• Ensure proper filing of contracts, approvals, and project assets.

Business Development Support

• Identify upselling and cross-selling opportunities.
• Assist in client pitches and presentations.
• Support account growth and retention initiatives.

Job Requirements

Experience

• 1–2 years experience in marketing agency, event agency, digital agency or related industries is an advantage.

Must Have

• Good communication skills in Bahasa Malaysia and English.
• Strong organizational and multitasking skills.
• Familiar with Microsoft Office and Google Workspace.
• Able to work under tight deadlines.
• Possess own transport.

Advantage

• Experience in social media, events, video production or client servicing.
• Familiar with Canva, Meta Business Suite, Trello, ClickUp or similar tools.

Skills