Job Description

Ideatect Concept' is seeking a motivated and organized Sales Engineer to join our dynamic team in Seremban, Negeri Sembilan. In this full-time role, you will play a vital part in driving & maximize sales and supporting the delivery of upcoming & ongoing projects for our growing company.

Responsibilities :

• Contact customers assigned by the marketing team.
• Arrange appointments and conduct site visits to customers’ house.
• Provide consultations and recommendations to customers regarding design and technical aspects.
• Prepare detailed quotations for customers based on the agreed specifications.
• Respond promptly to all customer inquiries.
• Liaise with the designer and provide necessary information during the preparation of plans and 3D drawings.
• Monitor site progress and update customers on work status.
• Track and record each customer’s progress, including follow-ups, site visits , quotation and etc.
• Ensure timely follow-up and monitoring of customer payment status
• Ensure each project is completed successfully and in accordance with the contract before the final handover to the customer.
• Conduct project handover & customer interviews together with the marketing team.
• Collect customer reviews across all social media platforms.
• Participate in social media content creation for marketing purposes.

Job Requirements

• Bachelor’s Degree or Diploma in Civil Engineering or related fields (Architecture, Interior Design).
  Applicants with a sales background who are not from engineering fields are also encouraged to apply.
• Excellent in Microsoft software (Excel & Word).
• Excellent communication, negotiation, and customer-handling skills.
• Excellent organizational and time management skills, with the ability to multitask
• Pleasant personality, well-groomed, punctual, and energetic.
• Ability to work independently and travel frequently.

 Key Performance Indicators (KPIs) :

• Sales achievement (monthly & annual).
• Accuracy & quality of project.
• Customer satisfaction and repeat business.
• Completion of project handover and after-sales resolution.
• Reporting accuracy and responsiveness.

Skills