Job Description

Activities & responsibilities supporting each area

Field Sales Management

• Responsible for building and managing the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the company and meeting / exceeding sales target.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Actively developing new account relationships in the Zone / Area to enhance customer penetration.
• Proactively identify opportunities/new sales lead, understand customer requirements, prepare quotation, follow up and monitor closely to win deals.
• Apply SPARKS methodology meticulously and timely input and update status of all leads in SPARKS app.
• Provide timely support to ensure high level of customer satisfaction.
• Provide customer’s credit and payment data to manage purchase orders.
• Act as primary contact to address customer, product and customer quality concerns, which directly impact customer satisfaction, sales and market share retention.
• Work closely with team manager to organize product demo and facilitate customer training.
• Prepare regular reports, call plans, customer visit schedule as required by team Manager.
• Occasional weekend and evening trade show and/or meeting participation are a must.
• Submit any required administrative paperwork in a timely manner.
• Proactively learning features of new products and understand new service offering developed by the Company.
• Partner with dealers and region team to drive best practice behaviors related to Field capability.
• Engage dealer principal, management and all levels of the business team to maximize service growth, profitability and absorption through training and promoting best practices.
• Gain dealer alignment on targeted reinvestment into facilities, assets and personnel.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• Candidates must possess at least a Diploma/Degree in Biomedical or equivalents. 
• At least 5 years working experience in Healthcare Industry. 
• Exposure in medical equipment – critical care, surgical, rehab and etc is an added advantage 
• Has own transport and willing to travel.

Skills