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This job is for a Software Support Engineer who helps customers with software problems. You might like this job because it combines tech skills with helping people, focusing on solving issues and improving software.
Undisclosed
seremban, damansara utama, Negeri Sembilan
Full-Time
1 hour ago
Job Description
We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Handle incoming software support requests via phone, email, and support ticketing system.
- Troubleshoot software issues, identify root causes, and provide effective resolutions.
- Analyze problems and propose practical, reliable solutions.
- Apply and test fixes to ensure issue resolution before deployment.
- Collect and document customer feedback to support continuous service improvement.
- Maintain accurate, clear, and timely records of all support activities and solutions provided.
Job Requirements
- Exceptional verbal and written communication skills.
- Strong listening skills, patience, and empathy in dealing with customers.
- Proven experience in customer service and relationship management.
- Excellent analytical and critical thinking abilities.
- Prior experience as a Software Support Executive, Application Support Executive, or in a similar role.
- Bachelor’s degree in Information Technology, Computer Science, Accounting, Finance, or a related field
Skills
Company Benefits
Friendly working environment and Relaxation Spaces
No corporate agendas, political affairs. Everyone's ideas are welcome especially towards staffs benefits. Cosy ambience with relaxation spacesl.
Choose what to wear
Choose what to wear, as long as its professional, smart and sleek and appropriate for the occassion and agendas.
Further Education Opportunity
Company will sponsor the right candidates if you have the intention to further your studies.
Employee Growth Plans
Create Growth plans Mentor/ mentee programs Tell me what you want and need
Personal Development trainings
Communication, Agility, Leadership Accessing yourself and indetifying areas in which you can improve to maximize your potential.
Company Socials and work parties
Staff club function to improve staff bonding through activities.
Additional Info
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Company Profile
