Software Support Internship
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This job is about helping users with software issues, troubleshooting, and proposing solutions. You might like this job because it offers hands-on experience in solving real-world problems and improving processes.
Undisclosed
Seksyen B, 296, Jalan S2 B13, Seremban 2, 70300 Seremban, Negeri Sembilan.
Internship
few days ago
Job Description
- Handle software-related requests for assistance (problems)
- Takes and manages requests that come in by phone, email or through the support ticketing
- Troubleshoot software and identify root causes of software problems
- Analyze software related issues and propose solutions
- Fix software problems and test (verify) solutions prior to implementing them
- Obtain and log customer feedback for the purpose of process improvement
- Document software support activities thoroughly, accurately, and in a timely manner
Job Requirements
- BS Degree in Information Technology, Computer Science or relevant field
- Exceptional verbal and written communication skills
- Listening ability and patience
- Extraordinary customer service and relationship management experience
- Critical thinking skills
Skills
Company Benefits
Friendly working environment and Relaxation Spaces
No corporate agendas, political affairs. Everyone's ideas are welcome especially towards staffs benefits. Cosy ambience with relaxation spacesl.
Choose what to wear
Choose what to wear, as long as its professional, smart and sleek and appropriate for the occassion and agendas.
Further Education Opportunity
Company will sponsor the right candidates if you have the intention to further your studies.
Employee Growth Plans
Create Growth plans Mentor/ mentee programs Tell me what you want and need
Personal Development trainings
Communication, Agility, Leadership Accessing yourself and indetifying areas in which you can improve to maximize your potential.
Company Socials and work parties
Staff club function to improve staff bonding through activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Job Specialisation
System & IT Helpdesk / Database Administrator
Company Profile
iDynamics Software Sdn Bhd
To Be The #1 Business Software Provider In Malaysia
OUR MISSION
Service Quality: To provide all our clients a high level of service, ensuring all queries are attended with promptness & attentiveness
Knowledge Driven: Continously learning and evolving, ensuring we provide the best solutions available in our product offerings and support
Strong Partnerships: Dedicated to forming long lasting partnerships with principles and clients, ensuring mutual benefits for everyone connected to iDynamics
Our Awards
2017
- Top Sales in KL/Central Region
- Top 10 Sales Global Ranking Award
2018
- Top Sales in KL/Central Region
2019
- Top Sales in KL/Central Region
- Sin Chew Business Service Excellence Award
- Top 10 Sales Global Ranking Award