Job Description

The Online Sales and Customer Service Specialist will manage and enhance online sales channels while providing top-notch customer service. This role requires excellent communication, organizational, and problem-solving skills to drive online sales and ensure high levels of customer satisfaction.

Key Responsibilities:

Online Sales Management:

• Oversee and improve online sales channels, including the company website, e-commerce platforms (e.g., Lazada, Shopee), and social media.
• Create and maintain product listings with detailed descriptions, images, and pricing.
• Develop and execute sales strategies to increase online sales and meet sales targets.

Customer Service:

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Resolve customer complaints and issues efficiently to ensure high satisfaction.
• Assist customers with product information, order placement, payment processing, and delivery tracking.
• Follow up with customers post-purchase to ensure satisfaction and foster repeat business.
• Monitor customer feedback and reviews to identify trends and areas for improvement.

Job Requirements

Diploma or degree in Customer Service, Marketing, Communications, Graphic Design or a related field.

Experience:

• At least 2 years of experience in online sales and customer service, preferably in the food or health industry.
• Familiarity with e-commerce platforms and customer service tools.

Skills:

• Strong written and verbal communication skills in English and Malay. Additional languages are a plus.
• Excellent problem-solving skills and patience when handling customer issues.
• High empathy and the ability to effectively address customer needs.
• Proficiency in MS Office, CRM software, and online sales tools.
• Proficiency in Mandarin is an advantage.

Job Types: Full-time, Permanent

Skills