Job Description

At Inchz IoT Sdn. Bhd., we are a forward-thinking technology company committed to transforming the future of smart ecosystems. We specialize in weaving cutting-edge solutions across IoT, RFID, Industry 4.0, and IT infrastructure — and we’re expanding into game-changing technologies like Artificial Intelligence (AI), Big Data Analytics, and Blockchain to future-proof our innovations. Our mission is to bridge the gap between smart technologies and real-world application, delivering solutions that are practical, scalable, and built to optimize performance in a rapidly evolving digital world.

What You’ll Do

Go-To Problem Solver

• Provide fast, effective remote support to resolve application issues — turning client challenges into smooth resolutions.
• Perform in-depth backend troubleshooting, including bug fixing, performance tuning, and configuration refinement.
• Continuously monitor application health to ensure optimal system performance.
• Collaborate closely with developers to roll out enhancements that elevate user experience.

Champion System Deployment & Training

• Execute application updates and patches with precision, ensuring seamless deployment and minimal disruption.
• Conduct on-site training sessions to empower users and increase system adoption.
• Work with backend teams to track performance and recommend impactful system improvements.

Engage & Educate Clients

• Serve as the trusted expert for users — guiding them through features, troubleshooting steps, and best practices.
• Develop and maintain knowledge base articles to support self-service learning.
• Deliver clear, concise documentation and training materials to enhance user understanding.

Drive Continuous Innovation

• Stay updated on emerging software trends, tools, and troubleshooting techniques.
• Recommend process and workflow improvements that enhance both client experience and internal efficiency.

Support Beyond the Clock

• Participate in rotational after-hours support to ensure round-the-clock service availability (allowance provided).

Why Join Inchz IoT?

• Work on cutting-edge IoT and Industry 4.0 projects that drive real innovation.
• Collaborate with a passionate, expert team committed to excellence and growth.
• Lead impactful projects that improve operations and deliver business results.
• Accelerate your career development with exposure to diverse industries and technology.
• Receive mentorship and opportunities to build new skills and take on challenges.
• Thrive in a dynamic environment where your ideas matter and make a real impact.
• Grow your expertise through hands-on experience with complex technical challenges.

Job Requirements

What We’re Looking For

• Bachelor’s degree in Computer Science, IT, or a related field.
• Strong grasp of software applications, databases, and how they connect in complex systems (no hardcore coding needed).
• Sharp analytical thinker with a knack for troubleshooting tricky application issues remotely.
• Basic database troubleshooting skills (think data retrieval and queries).
• Clear, confident communicator who can simplify tech talk for clients and teams.
• Customer service champion who builds lasting client relationships.
• Detail-oriented documenter who creates helpful guides and FAQs.
• Team player who thrives on collaboration.
• Bonus points if you’re familiar with IT infrastructure and systems integration.

Skills