Job Description

Job Description

Gallery Assistant

Indian Heritage Gallery & Cultural Centre (IHCC)

Location: George Town, Penang

Reports To: Gallery Manager / Operations Manager

Position Summary

The Gallery Assistant is responsible for providing visitors with a welcoming and memorable experience while supporting the daily operations of the Indian Heritage Gallery & Cultural Centre. The role includes visitor services, guided tours, ticketing, safeguarding exhibits, maintaining gallery standards, and assisting with cultural events and educational programmes.

Key Responsibilities

Visitor Experience

* Welcome and assist all visitors in a courteous and professional manner.

* Provide information about the Gallery, exhibits, heritage collections, and cultural programmes.

* Conduct guided tours for individuals, schools, tour groups, and VIP guests.

* Ensure visitors comply with gallery rules to protect artefacts and exhibits.

Gallery Operations

* Open and close the gallery according to standard operating procedures.

* Monitor exhibition areas to ensure the safety and security of artefacts.

* Maintain the cleanliness and presentation of exhibition spaces.

* Report maintenance, security, or safety issues immediately.

Ticketing & Retail

* Operate the ticketing and Point-of-Sale (POS) system.

* Process admissions, memberships, and souvenir sales.

* Balance daily cash collections and prepare sales reports.

* Assist with inventory management of souvenirs and gallery merchandise.

Events & Programmes

* Assist in organising exhibitions, cultural events, workshops, lectures, and festivals.

* Prepare event spaces before and after programmes.

* Support visiting dignitaries, sponsors, media representatives, and tour operators.

Collections Support

* Assist in the installation and removal of exhibitions under supervision.

* Handle artefacts carefully according to established procedures.

* Help maintain records and inventories of exhibits and gallery materials.

Administrative Duties

* Answer telephone calls, emails, and visitor enquiries.

* Maintain visitor statistics and daily attendance records.

* Assist with bookings for schools, tour groups, and private visits.

* Perform other administrative duties assigned by management.

Skills & Competencies

* Excellent communication skills in English and Bahasa Malaysia.

* Ability to communicate in Tamil, Mandarin, or other languages is an added advantage.

* Friendly, professional, and customer-oriented.

* Passion for Indian heritage, history, culture, and education.

* Good organisational and time management skills.

* Basic computer literacy (Microsoft Office, email, POS systems).

* Ability to work independently and as part of a team.

Working Conditions

* Five or six-day work week (as scheduled).

* Must be willing to work weekends, public holidays, and during special events.

* May be required to stand for extended periods and assist in moving exhibition materials.

Key Performance Indicators (KPIs)

* High standard of visitor satisfaction.

* Accurate ticketing and cash handling.

* Well-maintained and secure gallery environment.

* Punctuality and attendance.

* Professional conduct and teamwork.

* Successful support of exhibitions, educational programmes, and cultural events.

Core Values

* Professionalism

* Respect for Heritage

* Integrity

* Hospitality

* Teamwork

* Continuous Learning

* Cultural Pride

Job Requirements

Job Description

Gallery Assistant

Indian Heritage Gallery & Cultural Centre (IHCC)

Location: George Town, Penang

Reports To: Gallery Manager / Operations Manager

Position Summary

The Gallery Assistant is responsible for providing visitors with a welcoming and memorable experience while supporting the daily operations of the Indian Heritage Gallery & Cultural Centre. The role includes visitor services, guided tours, ticketing, safeguarding exhibits, maintaining gallery standards, and assisting with cultural events and educational programmes.

Key Responsibilities

Visitor Experience

* Welcome and assist all visitors in a courteous and professional manner.

* Provide information about the Gallery, exhibits, heritage collections, and cultural programmes.

* Conduct guided tours for individuals, schools, tour groups, and VIP guests.

* Ensure visitors comply with gallery rules to protect artefacts and exhibits.

Gallery Operations

* Open and close the gallery according to standard operating procedures.

* Monitor exhibition areas to ensure the safety and security of artefacts.

* Maintain the cleanliness and presentation of exhibition spaces.

* Report maintenance, security, or safety issues immediately.

Ticketing & Retail

* Operate the ticketing and Point-of-Sale (POS) system.

* Process admissions, memberships, and souvenir sales.

* Balance daily cash collections and prepare sales reports.

* Assist with inventory management of souvenirs and gallery merchandise.

Events & Programmes

* Assist in organising exhibitions, cultural events, workshops, lectures, and festivals.

* Prepare event spaces before and after programmes.

* Support visiting dignitaries, sponsors, media representatives, and tour operators.

Collections Support

* Assist in the installation and removal of exhibitions under supervision.

* Handle artefacts carefully according to established procedures.

* Help maintain records and inventories of exhibits and gallery materials.

Administrative Duties

* Answer telephone calls, emails, and visitor enquiries.

* Maintain visitor statistics and daily attendance records.

* Assist with bookings for schools, tour groups, and private visits.

* Perform other administrative duties assigned by management.

Skills & Competencies

* Excellent communication skills in English and Bahasa Malaysia.

* Ability to communicate in Tamil, Mandarin, or other languages is an added advantage.

* Friendly, professional, and customer-oriented.

* Passion for Indian heritage, history, culture, and education.

* Good organisational and time management skills.

* Basic computer literacy (Microsoft Office, email, POS systems).

* Ability to work independently and as part of a team.

Working Conditions

* Five or six-day work week (as scheduled).

* Must be willing to work weekends, public holidays, and during special events.

* May be required to stand for extended periods and assist in moving exhibition materials.

Key Performance Indicators (KPIs)

* High standard of visitor satisfaction.

* Accurate ticketing and cash handling.

* Well-maintained and secure gallery environment.

* Punctuality and attendance.

* Professional conduct and teamwork.

* Successful support of exhibitions, educational programmes, and cultural events.

Core Values

* Professionalism

* Respect for Heritage

* Integrity

* Hospitality

* Teamwork

* Continuous Learning

* Cultural Pride

Skills