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This job is about being a Customer Service Executive, primarily focusing on responding to inquiries on social media and online channels. You might like this job because you’ll help customers in English and Mandarin, ensuring they have a great experience!
Job Description
Our Objective
We are looking for a responsive and detail-oriented Customer Service Executive to handle customer enquiries across our digital platforms.
This role focuses mainly on social media and online enquiries, ensuring fast replies and a smooth customer experience.
Core Duties
1. Social Media Customer Support
- Respond to customer inquiries on:
- Instagram / Facebook
- TikTok
- 小红书 (Xiaohongshu)
- Provide precise product details in English & Mandarin
2. Website & Online Inquiries
- Manage inquiries from:
- Website chat / forms
- Phone calls
- Follow up with customers as necessary
3. Customer Engagement
- Assist customers with:
- Product-related questions
- Basic order inquiries
- Uphold a friendly and professional tone in communications
4. Coordination
- Collaborate with:
- Sales team
- Warehouse (if applicable)
- Ensure customers receive accurate information
5. Additional Duties
- Carry out any other responsibilities assigned by management
Job Requirements
Requirements
- Experience:
Fresh graduates or 1–2 years experience in customer service. Able to type and reply in Mandarin confidently (for Xiao Hong Shu) - Skills:
- Good written communication
- Able to multitask and reply efficiently
- Language:
- English (basic)
- Mandarin (required)
👉 Must be able to reply on Xiao Hong Shu - Personality:
- Patient and responsible
- Fast response and attention to detail
Bonus If You Have
- Experience managing social media inbox
- Familiar with baby products /pet product
- Experience using WhatsApp Business
Why Join Us
- Friendly working environment
- Exposure to fast-growing brands
- Opportunity to grow within the company
Skills
Company Benefits
Performance-Based Bonus
Annual performance bonus based on individual contribution and company performance.
Work-Life Balance
Fixed working hours with public holidays entitlement.
Positive & Supportive Culture
Young, energetic and supportive working environment. Guidance and training provided by experienced team members.
Company Celebrations & Team Gatherings
Festive celebrations and regular team gatherings throughout the year.
Staff Purchase Discount
Exclusive staff purchase price on company products.
High-Growth Opportunity
Be part of a fast-growing brand and scale together with the team.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Non-Executive
Job Specialisation
Company Profile
