Job Description
Our Objective
We are looking for a responsive and detail-oriented Customer Service Executive to handle customer enquiries across our digital platforms.
This role focuses mainly on social media and online enquiries, ensuring fast replies and a smooth customer experience.
Core Duties
1. Social Media Customer Support
- Respond to customer inquiries on:
- Instagram / Facebook
- TikTok
- 小红书 (Xiaohongshu)
- Provide precise product details in English & Mandarin
2. Website & Online Inquiries
- Manage inquiries from:
- Website chat / forms
- Phone calls
- Follow up with customers as necessary
3. Customer Engagement
- Assist customers with:
- Product-related questions
- Basic order inquiries
- Uphold a friendly and professional tone in communications
4. Coordination
- Collaborate with:
- Sales team
- Warehouse (if applicable)
- Ensure customers receive accurate information
5. Additional Duties
- Carry out any other responsibilities assigned by management
Job Requirements
Requirements
- Experience:
Fresh graduates or 1–2 years experience in customer service. Able to type and reply in Mandarin confidently (for Xiao Hong Shu) - Skills:
- Good written communication
- Able to multitask and reply efficiently
- Language:
- English (basic)
- Mandarin (required)
👉 Must be able to reply on Xiao Hong Shu - Personality:
- Patient and responsible
- Fast response and attention to detail
Bonus If You Have
- Experience managing social media inbox
- Familiar with baby products /pet product
- Experience using WhatsApp Business
Why Join Us
- Friendly working environment
- Exposure to fast-growing brands
- Opportunity to grow within the company
Skills
Company Benefits
Performance-Based Bonus
Annual performance bonus based on individual contribution and company performance.
Work-Life Balance
Fixed working hours with public holidays entitlement.
Positive & Supportive Culture
Young, energetic and supportive working environment. Guidance and training provided by experienced team members.
Company Celebrations & Team Gatherings
Festive celebrations and regular team gatherings throughout the year.
Staff Purchase Discount
Exclusive staff purchase price on company products.
High-Growth Opportunity
Be part of a fast-growing brand and scale together with the team.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Non-Executive
Job Specialisation
Company Profile
