Job Description

• Achieve at least SPM education.
• Fresh graduate is welcome to apply.
• Fluent in Mandarin (spoken & written). Proficiency in English or Cantonese is a plus.
• Required skills: Fluency in Mandarin, Customer Service, Team Management, Microsoft Office, Administration Management, Communication
• Strong listening skills and a customer-oriented approach, with patience in resolving inquiries.
• Responsible and able to collaborate closely with the team to enhance customer experience.
• Efficient in managing appointments, maintaining records, and handling multiple tasks.
• Familiar with Microsoft Office, Google Docs, and social media platforms.
• Able to work on Saturday and Sunday
• Travel to assigned branches as required based on the duty roster

Job Requirements

• Customer Communication & Support: Handle inquiries via phone, WeChat, WhatsApp, and other channels, providing professional service and advice.
• Appointment Management: Assist customers with scheduling or rescheduling chiropractic appointments to ensure smooth operations.
• Reception & Guidance: Greet and assist clients at the front desk, ensuring a welcoming service experience.
• Record-Keeping & Follow-Ups: Maintain accurate customer records and follow up on client needs as necessary.
• Handling Customer Feedback: Listen to and collect customer feedback, relaying IT to the team for service improvements.
• Basic Administrative Tasks: Assist with documentation, data entry, and other office support duties.

Skills