Job Description

• Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries and resolving issues via phone, email, and in-person interactions.
• Provide accurate and timely information to customers regarding products, services, appointment scheduling, and company policies in Mandarin.
• Process customer orders, payments, and returns efficiently, ensuring accuracy and adherence to company procedures.
• Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
• Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
• Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
• Actively listen to customer feedback and identify opportunities to improve customer service processes and enhance the overall customer experience.
• Collaborate with team members to achieve departmental goals and maintain a positive and supportive work environment.

Job Requirements

• Able to communicate in Mandarin (written and spoken) to support Mandarin-speaking customers. Mandarin proficiency is an added advantage.
• Possess a Secondary/SPM/'O' Level certificate or equivalent.
• Exhibit strong customer service skills, including empathy, patience, and a genuine desire to assist customers.
• Proficiently utilize Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks and documentation.
• Display excellent communication skills, both verbal and written, to clearly convey information and address customer inquiries.
• Demonstrate problem-solving abilities to effectively resolve customer issues and complaints.
• Actively listen to customer concerns and provide appropriate solutions or escalate issues as needed.
• Ability to work effectively in a team environment and collaborate with colleagues to achieve common goals.
• Prior experience in administration management is a plus, but not required.
• Open to fresh graduates seeking an entry-level position.

Skills