AI-generated summary
- Monitor backups daily: run restores, fix failures, log/resolve tickets, handle client calls, produce reports.
- SLA-driven team maintaining backup solutions under set policies.
- Own backup health with on-site checks, docs, and real uptime impact!
Job Description
- To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures
- Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action
- Handling incoming calls or email from customer for technical request/support
- Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues
- Prepared daily and monthly backup status report on a regular/periodic basis
- Documentation of solution and publication of technical documents
- On-site perform annual health check or troubleshooting the technical issues
- Understand the SLA and able to meet
Job Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Fresh graduates are encourage to apply. Relevant working experience will be an advantage.
- Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment
- Strong technical, analytical and troubleshooting skills
- Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages
- Experience in 24/7 operational environment and willing to work on 24/7 shift
- Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent
- Required language(s): Bahasa Malaysia, English
Skills
Information Technology
Company Benefits
Dental / Optical Allowance
Annual reimbursement for dental and optical expenses
Medical Health Screening
Medical health screening reimbursement provided
Insurance
In-patient medical & hospitalization coverage
Fitness Allowance
Fitness allowance to support gym memberships
Miscellaneous Allowance
Provide Phone Allowance, Standby Allowance, Travel Allowance, Mileage & Parking, etc...
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Company Profile
Infinity Consulting Technology Sdn Bhd
Infinity Consulting Technology Sdn Bhd (ICT) was established in 2005 and began specialising in Cloud Disaster Recovery Services Malaysia in 2009.Aegis was formed in 2009 with the mission to spearhead the Cloud Backup and Cloud Disaster Recovery (CDR) service in Malaysia.