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This job is Accounting Software Support where you'll assist clients with software issues, configure systems, and provide training. You might like this job because it offers a blend of technical problem-solving and customer interaction.
RM 800 - RM 1000
Q Sentral, Kuala Lumpur
Job Description
About to role:-
We are looking to hire a jovial and energetic Software Support Specialist which in charge to support all client’s inquiries referring to Accounting software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company’s production progress.
Main Responsibilities
- Serve as the first point of contact for clients, handling support request and system-related questions over the phone and by email.
- Resolve client’s technical issues in a timely and professional manner.
- Perform accurate and appropriate system configuration for software issues.
- Remotely connected to customer workstations or servers to troubleshoot software-related issues.
- Accountable for meeting individual KPIs and team goals and following procedures.
- Perform data migration works and conduct product training to end user, when necessary.
- Involve in ad-hoc project and pre-implementation discussions.
Job Requirements
- Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
- Strong software troubleshooting skills is an added advantage.
- A team player who is dynamic with a mature personality, independent and able to work under pressure.
- Fresh graduates are encouraged to apply. (Hiring for full time)
- Applicants must be willing to work in Q Sentral.
Skills
Company Benefits
Flexible Benefit to all Employees!
More flexibility, more entitlement with your current lifestyle.
Group Insurance(Hospitalisation & Accidental)
All employees will be covered under Group Hospitalisation & Accidental policies upon confirmation.
Accessible to Public Transportation
Easy accessible to all nearby public transportation, including MRT, LRT, Monorail, and KTM.
Employee Engagement Activities
Join us for all the festivities, monthly birthday celebrations and other fun stuff the People & Culture team have in store for you!
Laptop will be provided
Every employee will be given a company laptop for business use.
Career Growth
We are ambitious and hungry for talents! You will have lot's of opportunity in try new things out!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Company Profile
Info-Tech Systems Integrators
Who we are?
Info-Tech Systems Integrators (M) Sdn Bhd, headquartered in Singapore and established in 1996, stands as a leading global technology company with over 27 years of expertise. Specializing in the digital transformation of HR operations, Info-Tech has been instrumental in propelling businesses of all sizes and industries into the digital age, fostering enhanced productivity growth. Originating with a Windows-based HR System, the company has evolved significantly, launching a Cloud Human Resource Management Software (HRMS) successfully in Singapore in 2014. Expanding its footprint to Malaysia, India, Hong Kong, and Australia, Info-Tech has consistently adapted to economic changes and industry trends.
By 2023, the company proudly serves over 20,000 customers, managing payroll for more than 700,000 employees, and boasts a dedicated team of over 400 professionals. This remarkable journey reflects Info-Tech's commitment to innovation, client satisfaction, and global impact, making it an exciting and dynamic workplace for prospective jobseekers looking to contribute to the future of HR technology.
Vision
- To Empower Businesses Worldwide With Unparalleled HR And Accounting Solutions.
Mission
- Info-Tech Aspires To Help Business Of All Sizes And In All Industries To Transform Their Human Resource Operations Into The Digital Age That Will Propel Their Productivity Growth To A New Level.
Why work with Info-Tech Systems Integrators (M) Sdn Bhd?
- You will have the opportunity to climb the corporate ladder in the future.
- Special granted leaves: Compassionate Leave, Marriage Leave.
- Additional Benefits: Flexi Benefit Entitlement, Mileage Claim, Laptop provided for business use, Petrol and Tol Claim, allowance and etc.
- Easy accessible to all nearby public transportation, including MRT, LRT, Monorail, and KTM.