Job Description

Main Responsibilities:

•  Serve as the first point of contact for clients, handling support request and accounting system-related questions over the phone and by email.
•  Resolve client’s technical issues in a timely and professional manner.
•  Perform accurate and appropriate system configuration for accounting software issues.
•  Remotely connected to customer workstations or servers to troubleshoot accounting software-related issues.
•  Accountable for meeting individual KPIs and team goals and following procedures.
•  Perform data migration works and conduct product training to end user, when necessary.
•  Involve in ad-hoc project and pre-implementation discussions.

Job Requirements

Main Requirements:

•  Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
•  At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
•  Strong IT and software troubleshooting skills is an added advantage.
•  A team player who is dynamic with a mature personality, independent and able to work under pressure.
•  Fresh graduates are encouraged to apply.
•  Applicants must be willing to work in Q Sentral.

Skills