Job Description

Role Description

This is a full-time on-site role for an Accounting Software Support Specialist / Customer Service position. The role involves providing support to Hong Kong clients using INFO-TECH accounting software. Day-to-day tasks include answering customer queries, troubleshooting software issues, and providing guidance on accounting processes. This specialist will also collaborate with the technical team to report and resolve software bugs.

Responsibilities

• Be the main contact for Hong Kong clients, handling support requests and system enquires by phone and email.
• Fix technical issues, software problems professionally to ensure client satisfaction.
• Use remote access to troubleshooting and resolve issues on client devices.
• Assist with data migration and provide product training when required.
• Meet personal KPIs, support team goals, and follow company procedures.
• Take part in special projects and pre-implementation discussions to support business needs.

Job Requirements

Qualifications

• Preferably Diploma or relevant qualifications in Accounting, Finance, Business, or related field.
• Good communication skills and able to speak, read in Cantonese, Mandarin and English.
• Preferably 1 year of working experience in the related field (Accounting / Finance / Audit is preferred). Customer service experience is a plus!
• Experience in accounting, accounting software and handling financial statements.
• Fresh graduates are encouraged to apply!
• Ability to work on-site Q Sentral (next to KL Sentral).

The Package

• Basic Salary
• Meal Allowance
• Annual Leave + Medical Leave + Special Granted Leaves (Compassionate Leave, Marriage Leave, Birthday Lave)
• Medical Benefit
• Group Hospitalization Insurance
• Flexi Benefit Entitlement
• Laptop provided for business use
• Opportunity to climb the corporate ladder in the future
• Easy accessible to Public Transport (KL Sentral Station, MRT, LRT, Monorail, and KTM)

Skills