Job Description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As an Invoicing Specialist at Infobip, you will be part of the Order‑to‑Cash (O2C) function, primarily focused on ensuring accurate, timely, and compliant invoicing for your assigned region. You will support the full invoicing lifecycle: from invoice creation and usage reconciliation, to communication with customers regarding billing matters, while collaborating closely with internal teams such as Sales, Finance, Legal, and Collection teams.

What You'll Do

• Ensure strict adherence to local regulatory requirements and internal billing procedures for your assigned region.
• Prepare and deliver accurate and timely invoices, ensuring no delays in customer billing cycles.
• Maintain continuous communication with customers via email and calls to clarify billing concerns, resolve disputes, and address invoice‑related queries.
• Provide customers with billing breakdowns, usage summaries, and any documentation required for smooth payment processing in terms of Portal Uploads, PO process solutions etc.
• Actively manage a customer portfolio of at least 350+ large accounts, ensuring consistent accuracy and timely updates.
• Maintain correct and up‑to‑date customer details in internal systems like SuperUser or Salesforce.
• Conduct usage report reconciliation, prepaid balance reviews, and other revenue‑related checks to ensure correctness of all billing outputs.
• Manage and resolve invoice related issues in coordination with internal teams and customers.
• Handle internal and external escalations promptly, ensuring professional and solution‑oriented communication.
• Work closely with cross‑functional teams (Sales, Delivery Managers, Legal, Finance, etc.) to resolve billing issues and align on customer requirements.
• Support continuous improvement initiatives in invoicing processes and O2C operations.

What Makes You a Strong Fit

• Advanced English is required for this role
• Experience in communicating with clients via email, phone and online meetings
• Very good communication and negotiation skills with internal and external stakeholders
• Experience in Billing and Billing management
• Knowledge of MS Office tools - especially Excel
• Demonstrated ability to work both independently and as part of a team
• Enthusiasm for learning and adapting to new challenges

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Job Requirements