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This job is for a Managed Services Support Engineer at Infobip. You might like this job because it offers a chance to work with global Mobile Network Operators, troubleshoot technical issues, and support a diverse customer base in the dynamic telecommunications sector.
Undisclosed
2 Locations, Kuala Lumpur
Full-Time
few days ago
Job Description
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Purpose of the role
Why is this role important at Infobip?
Every great company’s success starts with having a great product. To write our success story, it is essential that our global, cloud-based products are supported by a stable infrastructure. The Company has a new and exciting opening which offers a great opportunity to learn and work in a dynamic and emerging technology sector and also to interact with an excellent group of technologists as well some of the world’s most advanced Mobile Network Operators (MNO).
This position provides managed services and consultancy to our international customer base of MNOs. The role offers an excellent opportunity to learn about Telecommunications Networks, security and messaging in particular while working in a fast-paced environment. The candidate will be involved in providing technical support to customers and will be involved in the configuration, maintenance and monitoring of all services and product offerings.
What will you do at Infobip?
• Maintenance of live systems adhering to structured Service Level Agreements (SLAs).
• Provide an excellent and consistent customer service experience to our clients.
• Collect and analyse data from Live Messaging Nodes to determine optimal performance and trends.
• Generation & validation of customer facing reports.
• Utilize and manage bug tracking ticketing system (Jira/Bugzilla) to prioritize work.
• Live systems performance monitoring and product support.
• Troubleshooting of pre and post deployed systems .
• Participation in 24*7 support rota.
• Daily interaction with customers, internal engineering and analytics teams.
Qualifications
More about you:
• Degree in Computer Science/ IT or equivalent.
• Minimum of 2 years operations/support experience preferably in Telecoms/IT. Experience in Service Management highly desirable.
• UNIX Proficient (Redhat-Linux).
• Scripting experience; Shell, Perl, Python an advantage.
• SQL/ELK/RDBMS knowledge (MySQL) or similar. DB data extraction skills an advantage.
• Protocol knowledge of SS7/Diameter/SMPP an advantage.
Previous customer support / troubleshooting experience an advantage.
• Knowledge of Wireshark or other packet capture analysis tools.
• Previous Billing knowledge/experience an advantage.
• Networking (IP) experience/concepts (routing tables/bonding/configuring IP switches).
• ITIL certification an advantage.
• Telecoms knowledge of GSM, SMSC, MAP an advantage.
• Ability to understand and resolve or escalate issues quickly. Strong listening and problem solving skills, with close attention to detail.
• Excellent analytical & team working skills.
• Clear, articulate and concise verbal and written communication.
• Self-starter with the ability to work independently in a pressurized environment.
• Ability to travel to customer sites globally.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Job Requirements
Company Benefits
Compensation & Benefits
Competitive salary, travel perks, rewards, team-building activities, sports, and a stocked kitchen—everything you need for a balanced lifestyle!
Never a dull moment
Work with top brands, banks, and mobile operators. Partner with global leaders and shape how they connect with users. Cool clients, real impact!
Opportunity knocks. Often.
Join a growing company in a booming industry. Grow your way—horizontal, vertical, or angular—we’ll support the path you choose to carve!
Connect globally
Work with people from all over the world. We put the “global” in globalization.
Learn as you grow
From onboarding at the Academy to e-learning and external education, we invest in your growth with extensive learning and development opportunities.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
Infobip Asia Pacific Sdn. Bhd.
Infobip Asia Pacific Sdn Bhd (“Infobip”) is the regional hub for Infobip Ltd. Infobip is a global leader in omnichannel communication powering a broad range of messaging channels, tools, and solutions for advanced customer engagement and experience, authentication and security, support, and retention. The company gives enterprise businesses the ability to reach their customers anywhere, anytime through a variety of channels including SMS, email, voice, RCS, and chat apps. During the last decade, the company has been innovating at the edge of technological possibilities and is now shaping global communications of the future.
Since 2006, the company’s mission has been to create seamless mobile interactions between businesses and people. An integral part of the Application-to-Person (A2P) messaging evolution, Infobip is committed to creating solutions that bring value to customers around the world. The team at Infobip believes it is what’s on the inside that counts, hence the reason they the built cloud communication platform from the ground up.
Operating a platform on a globally distributed proprietary cloud, possessing the knowledge of telco regulations and best messaging practices is the only way to build elevated mobile and online experiences, helping enterprises and mobile operators innovate.
Source: Infobip Information