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This job is a leadership role as Operator Partnerships, Telecom Account Manager, Team Lead at Infobip. You might like this job because it offers opportunities to manage telecom interactions, lead a team, and work with cutting-edge technology in global communications.
Undisclosed
2 Locations, Kuala Lumpur
Full-Time
few days ago
Job Description
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
The Operator Partnerships, Telecom Account Manager, Team Lead is a regional leadership position responsible for guiding a team of Telecom Account Managers. This role ensures that client-facing interactions with telecoms (OPMs and PGMs) are well-supported and that back-office operations run efficiently.
In this leadership role, the individual guides team members effectively, delegating assignments and responsibilities based on territories. They provide the Head of Operator Partnerships Region with updates on ongoing processes with telecoms in the assigned region. Regular alignment with the Business Operations Expert on internal processes is maintained, and they actively seek ways to improve business operations. Besides leadership duties, they are also involved in the following day-to-day tasks.
Responsibilities:
Prepare and present QBRs.
Proactively communicate status, escalations, and recommendations for telecoms.
Resolve billing disputes.
Cooperating with the internal stakeholders in bringing the best service to the telecoms
Handle sender registration.
Manage Short Codes (SMS and USSD).
Ensure smooth introduction and setup of services and solutions for assigned telecoms, including new service setup and traffic monitoring.
Stay updated on industry trends, telecom sector products, and route pricing in cooperation with the Business Growth (BG) team.
Qualifications:
Minimum of 5 years in a similar role within a B2B IT/software company, with a proven track record of leading highly effective teams. Experience with CPaaS or SaaS solutions is a plus.
Proficient in data analysis and interpretation.
Ability to work effectively with a global team and thrive in a virtual environment.
Excellent written and verbal communication skills.
Familiarity with A2P communications and SMS messaging is an advantage.
Why our employees choose us (and stay)?
Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalization.
Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
#LI-KA1
#LI-Hybrid
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Job Requirements
Company Benefits
Compensation & Benefits
Competitive salary, travel perks, rewards, team-building activities, sports, and a stocked kitchen—everything you need for a balanced lifestyle!
Never a dull moment
Work with top brands, banks, and mobile operators. Partner with global leaders and shape how they connect with users. Cool clients, real impact!
Opportunity knocks. Often.
Join a growing company in a booming industry. Grow your way—horizontal, vertical, or angular—we’ll support the path you choose to carve!
Connect globally
Work with people from all over the world. We put the “global” in globalization.
Learn as you grow
From onboarding at the Academy to e-learning and external education, we invest in your growth with extensive learning and development opportunities.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
Infobip Asia Pacific Sdn. Bhd.
Infobip Asia Pacific Sdn Bhd (“Infobip”) is the regional hub for Infobip Ltd. Infobip is a global leader in omnichannel communication powering a broad range of messaging channels, tools, and solutions for advanced customer engagement and experience, authentication and security, support, and retention. The company gives enterprise businesses the ability to reach their customers anywhere, anytime through a variety of channels including SMS, email, voice, RCS, and chat apps. During the last decade, the company has been innovating at the edge of technological possibilities and is now shaping global communications of the future.
Since 2006, the company’s mission has been to create seamless mobile interactions between businesses and people. An integral part of the Application-to-Person (A2P) messaging evolution, Infobip is committed to creating solutions that bring value to customers around the world. The team at Infobip believes it is what’s on the inside that counts, hence the reason they the built cloud communication platform from the ground up.
Operating a platform on a globally distributed proprietary cloud, possessing the knowledge of telco regulations and best messaging practices is the only way to build elevated mobile and online experiences, helping enterprises and mobile operators innovate.
Source: Infobip Information