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This job is for a Senior Solution Engineer at Infobip, where you'll craft customer experiences, mentor team members, and lead technical initiatives. You might like this job because it offers a chance to innovate and shape global communications in a diverse workplace.
Undisclosed
Kuala Lumpur (Malaysia), Kuala Lumpur
Full-Time
few days ago
Job Description
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
As a Senior Solution Engineer at Infobip, you will play a crucial role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. You will engage in complex projects for high-profile customers, leveraging your extensive expertise in solution proposals, design, delivery, and integrations. You will collaborate with HQ and regional teams, acting as a technical opportunity lead with end-to-end ownership of opportunities. Additionally, you will mentor team members and serve as the "go-to" technical expert in the region.
Job Description
Customer Engagement and Solution Design:
- Understand customers' businesses deeply and identify how Infobip solutions can help them evolve.
- Advise customers on industry best practices to improve business outcomes.
- Continuously design innovative solutions to meet customers' business needs.
- Collect technical requirements and design complex technical solutions and service integration plans.
- Handle technical and security questionnaires.
- Conduct captivating demos and Proof of Concepts (POCs).
- Conduct scoping exercises and provide service quote estimations.
Solution Implementation:
- Deliver comprehensive and precise technical documentation.
- Configure and customize complex Infobip solutions to meet customer requirements.
- Ensure all projects are delivered on time, within scope and budget, exceeding customer expectations.
- Conduct consulting and solution enablement sessions for customers, documenting meeting minutes and summaries.
- Create conversational workflows and strategies for Infobip products like Answers.
Internal Initiatives and Continuous Development:
- Document solutions and best practices, sharing them within the department through active participation in the Community of Practice.
- Provide feedback on market feature requirements to steer product development.
- Mentor junior team members and newcomers.
- Maintain a comprehensive understanding of Infobip's products and solutions, staying updated on changes and upgrades.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Extensive experience in solution engineering, preferably in a similar role.
- Strong understanding of customer experience consultancy, partnerships, and industry specialization.
- Proven ability to design and implement complex technical solutions.
- Excellent communication and presentation skills.
- Ability to work autonomously and manage multiple projects simultaneously.
- Strong mentoring and leadership skills.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Job Requirements
Company Benefits
Compensation & Benefits
Competitive salary, travel perks, rewards, team-building activities, sports, and a stocked kitchen—everything you need for a balanced lifestyle!
Never a dull moment
Work with top brands, banks, and mobile operators. Partner with global leaders and shape how they connect with users. Cool clients, real impact!
Opportunity knocks. Often.
Join a growing company in a booming industry. Grow your way—horizontal, vertical, or angular—we’ll support the path you choose to carve!
Connect globally
Work with people from all over the world. We put the “global” in globalization.
Learn as you grow
From onboarding at the Academy to e-learning and external education, we invest in your growth with extensive learning and development opportunities.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
Infobip Asia Pacific Sdn. Bhd.
Infobip Asia Pacific Sdn Bhd (“Infobip”) is the regional hub for Infobip Ltd. Infobip is a global leader in omnichannel communication powering a broad range of messaging channels, tools, and solutions for advanced customer engagement and experience, authentication and security, support, and retention. The company gives enterprise businesses the ability to reach their customers anywhere, anytime through a variety of channels including SMS, email, voice, RCS, and chat apps. During the last decade, the company has been innovating at the edge of technological possibilities and is now shaping global communications of the future.
Since 2006, the company’s mission has been to create seamless mobile interactions between businesses and people. An integral part of the Application-to-Person (A2P) messaging evolution, Infobip is committed to creating solutions that bring value to customers around the world. The team at Infobip believes it is what’s on the inside that counts, hence the reason they the built cloud communication platform from the ground up.
Operating a platform on a globally distributed proprietary cloud, possessing the knowledge of telco regulations and best messaging practices is the only way to build elevated mobile and online experiences, helping enterprises and mobile operators innovate.
Source: Infobip Information