Job Description

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

A Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.

A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization.

Key Responsibilities

Customer Engagement:

• Understand customers’ businesses to identify which Infobip solutions and products can help them evolve their business.
• Design new and innovative solutions to meet customers’ business needs.
• Collect technical requirements and design technical solutions and service integration plans.
• Handle technical and security questionnaires.
• Conduct captivating demos and POCs.
• Conduct scoping exercises and provide service quote estimation.

Solution Implementation:

• Deliver comprehensive and precise technical documentation.
• Configure and customize Infobip solutions to meet customer business requirements.
• Ensure all projects are delivered on time, within scope and budget, and exceed customer expectations.
• Conduct consulting and solution enablement sessions for customers and document meeting minutes and summaries.
• Create conversational workflows and strategies (natural dialog flows, wireframes, and templates) for Answers and other Infobip products.

Technical Expertise:

• Apply scripting skills to implement custom solutions, with proficiency in languages such as JavaScript, Java, Python, PHP, Ruby, C#, and Go (Infobip) (Infobip) (Infobip).
• Utilize project management skills to oversee the implementation process and ensure successful delivery.
• Troubleshoot and resolve technical issues during solution implementation.
• Continuously develop technical skills and stay updated on new technologies and industry trends.

Internal Initiatives and Continuous Development:

• Document solutions and best practices and share them within the department (e.g., through active participation in the Community of Practice).
• Maintain an overview of market feature requirements and provide feedback to steer the development of product features.
• Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.

Skills and Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in project implementation and scripting, (e.g., JavaScript, Java, Python, PHP, Ruby, C#, Go).
• Understanding of software development and integration concepts.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Willingness to learn and adapt in a fast-paced environment.

Job Requirements