Lead Consultant

Infosys Limited (Malaysia Branch)

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This job is for a Lead Consultant at Infosys, focusing on AI-driven CRM solutions. You might like this job because you'll help businesses innovate and improve their customer relationships while working with cutting-edge technology.

Undisclosed

Kuala Lumpur

Full-Time

1 week ago

Job Description

Job description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Role:	CRM Sr Consultant – AI (JL5)
Number of Openings:	1 Position
Relevant Yrs. of experience	8-10 years of experience in developing and delivering global/regional IT capabilities 3-4 years of lead experience in managing functional/technical delivery 3-4 years in end to end implementation of AI solutions
Mandatory skills	Technical Skills & Experience Should have a hands-on experience in key modules of D365 CRM (including but not limited to D365 Customer Services, Customer Insight – Journey: Real-time Marketing and D365 Sale modules) Should be having good understanding on PowerApps, Power Automate flows Requires a good hands-on D365 configuration and customizations. Good exposure to business and system analysis Strong AI skills with end-to-end AI implementation
Other Skills	Strong analytical skills; Self-motivated and organized. Ability to prioritize carefully, working across multiple workstreams and to multiple deadlines. Excellent communicator both written and verbal. Must be comfortable working with a wide range of stakeholders. Great team player. Must be able to collaborate positively and inclusively within large teams with enthusiasm for learning new skills and systems.
Job Description	Responsibilities: Responsible for understanding business needs related to customer relationship management, analyzing requirements, and translating them into actionable solutions within the CRM system. Proven experience of translating end user requirements into software capabilities Experience of building POCs/presales processes and supporting new opportunity bids Experience in Agile delivery experience Design, Develop and implement AI models to address business challenges Deploying AI solutions into production environments and ensuring their integration with existing systems. Monitoring and evaluating performance of the AI systems
Domain	Banking

Job Requirements

Company Benefits

Family Matters

Organizes local events and provides helpful forums to explore and enhance the relationship between our work and family roles.

Infosys Multicultural ERG

Creates a common ground, introduces employees to various cultural celebrations and assists in understanding different cultures around the world.

Infosys Women’s Inclusivity Network

Facilitates greater flexibility, exclusive training, mentoring, and experience sharing programs for our female professionals.

Infyability

Holds special training programs and provides ability enhancing tools to enable our differently-abled colleagues to make the best use of their talents.

Military and Veterans

We support military members and veterans to transition from service to playing meaningful roles where they co-create innovative solutions for clients.

Infosys Pride

An affinity group that fosters a safe, inclusive, and respectful work environment for lesbian, gay, bisexual, transgender, intersex (LGBTIQ+), others.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

General Project Management

Pre-Sales / IT Business Analyst / Business Intelligence

Talent Acquisition / Recruitment

Company Profile

Infosys Limited (Malaysia Branch)

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 55 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 55 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an...