Process Specialist - Finance & Accounting

Infosys Limited (Malaysia Branch)

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This job is a Process Specialist in Finance & Accounting. You might like this job because it involves solving customer issues independently, multitasking, and supporting technical queries in a remote setting with a focus on customer service.

Undisclosed

Petaling Jaya, Kuala Lumpur

Full-Time

few hours ago

Job Description

Job description

Job Description :

Execute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.

Communication and Customer Service Skills

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Display Ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
Excellent comprehension and articulation skills
Excellent communication skills verbal and written
Demonstrate positive attitude
- Willingness to learn and open to feedback
- Helpful
- Patience and perseverance

Analytical and Problem-solving skills

Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
Able to identify sales opportunities and upselling

Time Management Skills

Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Ability to Multitask

Computer skills

General support knowledge of Operating systems across various platforms, general productivity applications like MS Word, MS Excel, MS PowerPoint, MS Outlook, MS SharePoint, MS OneNote and MS OneDrive, Anyconnect VPN, MDM.

Knowledge on basic concepts of networking.
Familiar with TeamViewer Software.

Mandatory requirement for experienced candidates:

Technical knowledge/expertise to support technical help related queries and trouble shooting.
Technical/troubleshooting knowledge of mobile operating systems (iOS, Android, Windows)
Minimum 1-year experience in a L1 desk / tech support process providing remote support for Laptops / Desktops / Network Issues / MS office products like Windows 10, Bitlocker etc. Printer Configuration over cloud etc.
Familiar with Windows 10, Windows 11, and MacOS
Familiar with Two-Factor-Authentication and Single-Sign-On technology.

Job duties and responsibilities

Effectively resolve L1 helpdesk queries as per deliverables outlined
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure that performance parameters are met to meet SLA targets
Always ensure customer/user confidentiality and data protection

Education: Degree in Information Technologies

Job Requirements

Company Benefits

Family Matters

Organizes local events and provides helpful forums to explore and enhance the relationship between our work and family roles.

Infosys Multicultural ERG

Creates a common ground, introduces employees to various cultural celebrations and assists in understanding different cultures around the world.

Infosys Women’s Inclusivity Network

Facilitates greater flexibility, exclusive training, mentoring, and experience sharing programs for our female professionals.

Infyability

Holds special training programs and provides ability enhancing tools to enable our differently-abled colleagues to make the best use of their talents.

Military and Veterans

We support military members and veterans to transition from service to playing meaningful roles where they co-create innovative solutions for clients.

Infosys Pride

An affinity group that fosters a safe, inclusive, and respectful work environment for lesbian, gay, bisexual, transgender, intersex (LGBTIQ+), others.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Corporate Finance / Investment, HR Operations (Payroll, Admin, Office Management), Pre-Sales / IT Business Analyst / Business Intelligence

Company Profile

Infosys Limited (Malaysia Branch)

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 55 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 55 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an...