Job Description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Key Responsibilities

1. AMS Ownership & Leadership

• Act as functional lead for SAP HCM within the AMS scope
• Own L2/L3 production support and escalation handling
• Ensure SLA compliance, ticket quality, and service stability
• Lead, mentor, and review work of junior HCM consultants and analysts
• Participate in service reviews and governance meetings

2. SAP HCM Functional Support

• Provide support and functional expertise across core SAP HCM modules, including:
  • Personnel Administration (PA)
  • Organizational Management (OM)
  • Time Management (TM)
  • Payroll (as applicable)
• Handle complex issues related to:
  • Master data inconsistencies
  • Time evaluation and payroll runs
  • Schema and PCR‑related functional analysis
  • Infotype configuration and process flows

3. Incident, Problem & Change Management

• Manage priority incidents and production outages with structured resolution
• Perform root cause analysis (RCA) and implement permanent fixes
• Analyze, design, and estimate change requests (CRs)
• Support UAT and deployment activities for enhancements and regulatory changes

4. Compliance & Regulatory Support

• Ensure timely implementation of:
  • Statutory and regulatory HR changes
  • Payroll compliance updates
• Support internal and external audits by:
  • Providing explanations and documentation
  • Ensuring control adherence within HR processes

5. Business & Stakeholder Engagement

• Act as primary point of contact for business HR users
• Collaborate with HR, Payroll, and IT stakeholders to:
  • Understand functional issues and business impacts
  • Recommend process improvements and simplifications
• Communicate clearly with non‑technical stakeholders during critical issues

6. Integration & Cross‑Module Coordination

• Work closely with:
  • SAP FI (Payroll posting, GL integrations)
  • SAP Security (roles and authorizations)
  • Interfaces to third‑party HR and payroll systems
• Ensure data consistency and smooth process integration end‑to‑end

7. Optimization & Continuous Improvement

• Identify opportunities to:
  • Reduce manual effort and recurring issues
  • Improve process efficiency and system performance
• Support transition initiatives such as:
  • ECC to S/4HANA HCM transformation
  • SAP HCM to SAP SuccessFactors hybrid environments (if applicable)

8. Documentation & Knowledge Management

• Maintain and update:
  • Functional specifications
  • SOPs and support playbooks
  • Knowledge base articles
• Support AMS transitions and team onboarding

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Job Requirements